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What happens if I have entered incorrect information in the transfer details?

Remember: When you send money abroad, it is your responsibility to ensure that all details are correct… If you mistakenly entered an incorrect IBAN number or the wrong recipient's name, this may in some cases… If the entered IBAN number is valid, the payment will usually be processed to the specified IBAN number

If you change your CPR number

Find information on what happens when you change your CPR number… If you change your CPR number, we cannot support the data change on the same account, but need to create… If you feel that you have been suspended needlessly or that it seems like there has been a misunderstanding

I don't have a MitID

Find out what to do if you want to apply for a Lunar account, but don't have a MitID… Once you have a Lunar account, it's also used to confirm you're you when logging in or transferring larger… I didn't finish my Lunar application

How to create a transfer

Can I transfer money from another bank to my Lunar account in the app?… Can I transfer money from my Lunar account to a card? No… What should I do if a transfer has failed?

FAQ: Using a Joint Account

Get answers to the most frequently asked questions about using a Joint Account… What happens if the owner spends all the money?… What happens if the Joint Account owner cancels their Standard, Plus or Unlimited subscription?

Connect bank - FAQ

Can I transfer money from another bank to my Lunar account in the app?… You choose which accounts to show in the app on the blue sliders when you connect your bank… There are no restrictions on how many connected banks you can have

How can I receive money from abroad?

Click on the specific account where you want to find the IBAN number, and then click on the "details"

A transfer to Lunar has not arrived

If a bank transfer hasn't made way to your Lunar account yet, you can read more here about what to do… When the money is sent from a foreign bank If the money is sent from a bank abroad, start by trying… If your transfer is delayed, you should contact the other bank to understand what might have happened

FAQ: Closing a Joint Account

Get answers to the most frequently asked questions about closing a shared account… What happens if the Joint Account owner cancels their Standard, Plus or Unlimited subscription?… What happens if the owner removes a member from an account and thus a card?

FAQ: Creating a Joint Account

Get answers to the most frequently asked questions about setting up a shared account… Easy Account/NemKonto linked - but both the account owner and members have access to the money on the… Can I have a payment subscription or a payment service agreement on a Joint Account?