We have made it simple for you to gather all your payment service agreements in your Lunar account. All you have to do is open your Lunar app and state your registration number of the account that you want to move the agreement from. We will then take care of the rest.
Open your Lunar app.
Click on Products in the menu at the bottom of the screen in the app.
Click Move agreements from other bank.
Enter the registration number of the account from which you would like to transfer the agreements.
Click on Continue.
Choose which account in Lunar you want the agreements to be registered to and then click on Choose account.
Read the terms and conditions and thereafter click on Continue.
Confirm moving your payment agreements by sliding right on the slider.
Your request to move your payment service agreements is now registered. It will take a few days before they are active on your Lunar account.
Good to know
If you have multiple accounts and you wish to move only some of your payment service agreements between your own Lunar accounts, then reach out to our customer support and we will happily help you.
It is important to ensure that there is sufficient funds on your account to cover the payment service agreements that are you have set up since your Lunar account is not allowed to be in overdraft. An agreement will automatically be rejected and the funds will be returned to your account, if it is above 1.000 kr. and results in an overdraft. If the payment is rejected, you will have to pay it manually for that month. Lunar takes a fee of 250 kr. for this rejection and return.
In the Lunar app it is also possible to reject and remove your payment service agreements.
You can easily create a payment service agreement (Betalingsservice aftale) directly through the Lunar app.