Add a payment service agreement via the Lunar app
Open your Lunar App
Go to “Explore” and find "Betalingsservice"
Press "Add agreement"
Select "Add new agreement"
Enter the PBS no., Debtor group no. and Customer no.
Move payment service agreement(s) from another bank
Open your Lunar App
Go to “Explore” and find "Betalingsservice"
Press "Add agreement"
Select "Move agreements from another bank"
Read the information that is now presented to you
Enter the reg. no. of the bank you want to move the agreement from and select the account it should be linked to at Lunar - follow the rest of the flow to move the agreement
Cancel a payment service agreement
How to cancel a Betalingsservice agreement in the app:
Open your Lunar app
Go to "Explore" and find "Betalingsservice"
Select the agreement you want to cancel
Press "Cancel agreement"
Please note that this cannot be done 7 days before month-end and 7 days after month-end.
Remember that you can always contact the creditor and change or cancel the agreement.
Reject a payment service agreement
How to reject a Betalingsservice agreement in the app:
Open your Lunar app
Go to "Explore" and find "Betalingsservice"
Select the agreement you want to reject
Tap on the upcoming payment
Select "Reject payment"
Please note that this can only be done 7 days before month-end and 7 days after month-end.
If no upcoming payment is registered, the creditor has not scheduled the next payment. In that case, we recommend that you contact the creditor to request a cancellation of the next payment.
Good to know
If only some of your payment service agreements are moved from you other bank, the payment agreement(s) must be terminated at your current bank and re-added in the Lunar app.
Your payment service is deducted whether there is coverage on your account. If you are in overdraft the payment service will be reversed and a fee of DKK 250 will be charged.