Note: Only users aged 18 and above can create international transfers.
How to set up an international transfer
Open your Lunar app and tap the Menu button in top left corner
Select Pay
Select International Transfer
Choose whether you want to use IBAN or BIC/SWIFT to identify the recipient of your transfer. If you're not sure what to choose here, scroll down this page and read about what IBAN, BIC and SWIFT are.
Enter the recipient's IBAN or BIC/SWIFT and press Continue.
Select whether the recipient is a private individual or a company and enter the recipient's name. Press Continue.
Select the currency you want to transfer in and tap Select currency. If you can't find your desired currency, it may be because the recipient bank only accepts certain currencies.
Enter the amount you want to transfer and select which account you want to transfer from. Tap Continue.
On the next page, you can enter a message for the recipient and a note for yourself. In addition, you can view information about the transfer, such as the estimated exchange rate and estimated total amount.
Swipe right at the bottom of the screen to complete the transfer.
Authorize the transfer with MitID or BankID.
That's it! You have now created an international transfer.
Good to know
It can take up to 5 business days for Lunar in 🇸🇪 and 🇳🇴 , and 10 business days for 🇩🇰, for international transfer to arrive at the recipient. If the transfer has not gone through after 5 or 10 days, you can contact the recipient bank with your transfer receipt. They will then contact their bank and check if your payment has arrived.
In some cases, you may be asked to explain why you are sending money abroad and provide proof, such as a contractual document or an invoice. This is quite common and is due to the fact that there is a lot of focus from national and international authorities on international transfers to prevent money laundering, terrorist financing and other financial crime.