A transfer to Lunar has not arrived

If a bank transfer hasn't made way to your Lunar account yet, you can read more here about what to do.

Anna avatar
Written by Anna
Updated over a week ago

Instant Transfer

If the transfer was made as an instant transfer, the money should be in your Lunar account immediately.

Standard Transfer

If it was transferred as a standard transfer, it takes 1-2 business days for the money to reach your account.

What now?

If your transfer is delayed, you should contact the other bank to understand what might have happened with your transfer to Lunar. As the recipient of the transfer, Lunar unfortunately cannot see your transfer until it is in your Lunar account.

When the money is sent from a foreign bank

If the money is sent from a bank abroad, start by trying to contact the foreign bank to learn more about the status of your transfer.

If the bank confirms that the money has been sent, please wait for 1-3 bank days before contacting support, as the funds might still be on their way to your Lunar account.

If more than 3 bank days have passed and the transfer is not in your account, you can request a receipt from the sender's bank that Lunar can use to track the status of your incoming transfer. You can read more about that HERE.

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