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Reject or cancel a payment service agreement (PBS)

Read this guide to see how to cancel or unsubscribe from a payment service agreement.

Updated this week

Reject a payment

  1. Open your Lunar app and tap the Products tab in the menu at the bottom of the app or the arrow icon in the top right corner.

  2. Select Payment Service.

  3. Select the agreement you would like to decline a payment to from the list of active agreements. Tap on the selected one.

  4. You will now see an overview of the agreement in question. In the list of upcoming payments, find and tap the payment you would like to decline.

  5. Tap on 'Cancel payment'.

  6. On the next screen, you can read what you need to be aware of if you reject the payment. Swipe right at the bottom of the screen to complete.

That's it! You have now cancelled your BS payment.

Remember to contact your payee about the rejection or pay your bill in another way so you don't risk receiving a reminder.


Cancel a agreement

  1. Open your Lunar app and tap the Explorer-tab in the in-app menu.

  2. Select Betalingsservice.

  3. Select the agreement you would like to cancel from the list of active agreements.

  4. Tap on the selected one.

  5. Tap Delete.

  6. Confirm that you would like to cancel the agreement by tapping Cancel agreement

If you only want to avoid paying your bill through BS once, you need to cancel the agreement instead of deleting it. See above on how to cancel a single payment.

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