Reject a payment
Open your Lunar app and tap the Products tab in the menu at the bottom of the app or the arrow icon in the top right corner.
Select Payment Service.
Select the agreement you would like to decline a payment to from the list of active agreements. Tap on the selected one.
You will now see an overview of the agreement in question. In the list of upcoming payments, find and tap the payment you would like to decline.
Tap on 'Reject payment'.
On the next screen, you can read what you need to be aware of if you reject the payment. Swipe right at the bottom of the screen to complete.
That's it! You have now cancelled your BS payment.
Remember to contact your payee about the rejection or pay your bill in another way so you don't risk receiving a reminder.
Cancel a agreement
Open your Lunar app and tap the Explorer-tab in the in-app menu.
Select Betalingsservice.
Select the agreement you would like to cancel from the list of active agreements.
Tap on the selected one.
Tap Cancel.
Confirm that you would like to cancel the agreement by tapping Cancel agreement
Difference of Reject and Cancel Betalingsservice agreement
You reject direct debit agreements within the Lunar app. This means that it will not be debited this month, but will be debited normally again in the future.
Please note that rejections can only take place during what we call the "payment window". The date for when it "opens" varies, but it is generally 7 days before the end of the month. However, the window always closes on the 8th of the month - unless it's a Saturday/Sunday or a holiday, in which case the last day is the next business day.
You can reject a payment that has already been debited as long as it is within the payment window. The amount will be refunded to your account within 1-2 business days. However, this does not mean that the account can go in overdraft - there must be sufficient funds on the debit date.
Cancel a direct debit agreement
If you wish to cancel a direct debit agreement, it means that the agreement will be debited this month, but not in the future. You also have this option in the app, under the direct debit agreement itself. Here you can press "cancel" on the specific agreement.
Cancellation of direct debit agreements can only be done outside the payment window - i.e., after the 7th of the month.
You can also both reject and cancel the agreement. This means that the agreement will not be debited this month or in the future.