How to order a card

Read more about how you order your physical or digital Lunar card.

Anna avatar
Written by Anna
Updated over a week ago

How to order your card

  1. Open your Lunar app and choose Card in the menu at the top of the screen.

  2. Click on Add + bottom right corner, and then click on Choose card for either the virtual or the physical card.

  3. Choose the color that you desire and then choose which account you want this card linked to. (This cannot be changed later on)

  4. For the physical card:

    • Create a pin code for the new card. (This can not be changed later on)

    • Check that your address is written correctly and ensure that your full name is written on your mailbox. Without this, we cannot guarantee that your card will be delivered. If you address is outdated, you can read more about that here.

  5. Swipe right on the slider to confirm and order your card.

Your card is activated immediately. This means that you can already now use your card online, connect it to your MobilePay, or connect it to Apple or Google Wallet.

Please note: You cannot change the color or design of the card after ordering. You also cannot change the address to which the card is to be delivered after the order has been placed.


Frequently asked questions:

Can customer service order a card for me?

Unfortunately, it is not possible for customer service to order a card for you.

You will have to do this yourself inside your Lunar app.

I experience an error when ordering my card. What do I do now?

If you experience an error while ordering a card, you might have reached the limit for the number of cards you can order. You can read more about this limit here.

If you haven't reached this limit, please try deleting and reinstalling the app as this might resolve any technical issues.

Can I get a Mastercard with Lunar?

Lunar does not offer a Mastercard, no. We do, however, offer a Visa Debit Card, which can be used for purchasing and withdrawing money.

Did this answer your question?