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About joint accounts
Becoming member of a joint account… Becoming an owner of a joint account… We've made it super easy for you to share finances with others
How do I contact Lunar, if I’m thinking about becoming a Lunar customer?
If you are considering becoming a Lunar customer in Denmark, but have questions either before or during… We are available on weekdays from 9am to 5pm. For Swedish support find our number on our website… For Norwegian support find our number on our website
Can I change the date or time for when my direct debit agreement debits charge?
who chooses the date and time for when the agreement should be debited… It is solely the creditor who can set the amount for debiting, and because of that it is also the creditor
How to contact Lunar
Please note that response time may be quicker if you contact us through our chat instead… How to contact us, if you are thinking about becoming a Lunar customer?
The SAS EuroBonus Lunar Card
What is the delivery time for the card?… The delivery time for the card is 7-12 business days… Click on the card in the app to see the estimated delivery time
Limits and fees for transfers
Here you can see the typical limits and fees for transfers… Limits for transfers… For a private account, you can transfer a maximum of DKK 200,000 per day
What are the fees for international transfers?
Get help with the various fees for international transfers with Lunar… The fees for international transfers for business customers with Lunar depend on the type of currency… Additional fees for international transfers
Guidelines for Engraving on Metal Cards
You must not use signatures or designs for which you do not have the rights
File a dispute
Sometimes, a company might charge you for an item some time after the purchase time… There's a time limit for disputing charges. Should I report a disputed charge to the police?… The processing time for disputes may vary, but it typically takes between 1 to 4 months
If you change your CPR number
It is possible that both your old and new Lunar user are active at the same time for a period of time… During this period, we will usually provide you with full functionality of your user… After your original Lunar user is closed, all connected cards will stop working