What's happening
Q: Why is Lunar closing the investment platform?
A: This is a decision about the future. We have high ambitions for what investing at Lunar can become, and we are giving it a fresh start.
Q: What happens to my investments once access via the Lunar app closes?
A: Your investments have always been held with Saxo Bank. Because of this, nothing will be sold, closed, or moved. From November 15th 2026 you'll access the same holdings directly through Saxo instead of through the Lunar app.
Money & safety
Q: Is my money and portfolio safe during the transition?
A: Yes. Your investments are already legally registered in your name with Saxo Bank. The transition only changes which app you use to view and manage your investments.
Q: Will the value of my portfolio or my holdings change?
A: No. Nothing will be bought, sold, or converted as part of this change.
Accessing your Saxo account
Q: How do I log in to Saxo for the first time?
A: The first time you access Saxo Bank's platform, you'll need to set a password. You do this via Saxo Bank's platform, SaxoTraderGO:
Open SaxoTraderGO
Select “Forgot password”
Enter your email and your Saxo ID (you'll find your Saxo ID in the email we sent you about the closure of account access via the Lunar app)
You'll then receive an SMS with a verification code
Once verified, you can set a password
You're now ready to log in!
Fees & pricing
Q: Will my fees change?
A: From November 15th 2026, Saxo's own pricing applies. See full pricing HERE.
Timeline
Q: When does Lunar's investment platform close completely?
A: From November 15th 2026, the investment platform will no longer be available in the Lunar app.
Q: Can I still trade in the Lunar app until November 15th 2026?
A: Yes, you can continue to trade through the Lunar app until November 15th 2026. After that, you'll
need to manage your account directly through Saxo Bank's platform.
Q: What happens to open orders, limit orders, or recurring/automatic monthly investments during the transition?
A: Not addressed in the current draft. This will very likely be the largest source of support cases in the first week if it isn't clarified.
Your other Lunar products
Q: Does this affect my Lunar bank account, card, or other products?
A: No — this change only affects the investment platform. Your accounts, cards, and everything else remain exactly as they are.
Data & privacy
Q: What happens to my investment data and history at Lunar?
A: Data that Lunar has processed as part of legally required checks (AML, transaction history, consents, bookkeeping, etc.) is retained for the statutory period and then deleted.
Support
Q: Who do I contact if I have questions about my Saxo account?
A: See Saxo's FAQ HERE for questions regarding your Saxo account.
Q: Who do I contact if I have questions about the transition itself?
A: You can contact our Support on phone +45 70 60 54 54 in weekdays 09-16 or through the Lunar app.
Lunar Block
Q: Will this have an affect on my Crypto portfolio?
A: No, Lunar Block is a separate product created by Lunar. Our partnership with Saxo will not affect anything for lunar Block or your Crypto portfolio.
Good to know
Your investments are already legally registered in your name with Saxo Bank, meaning the transition only changes which app you use to view and manage your investmnts.
Nothing is bought, sold or converted in connection with the change.
The change only affects investments in the Saxo Bank partnership. Your accounts, cards and everything else with Lunar continues to work as usual. This also goes with Crypto in Lunr Block.