🇩🇰 Lunar in Denmark
If you no longer need your extra account, you can easily close it in the app. However, please note that it is not possible to close your primary account — the bank account that you were automatically assigned when you became a Lunar customer. If you wish to close your account completely, please contact our support team.
How to close an extra account
Under the Accounts tab you can see all your accounts, you can find the tab at the top of the app. Find the account you want to close and tap on it.
Tap Details at the top of the screen.
Tap Close account at the top of the screen.
On the next page you can read important information about what happens when you close your account. Swipe right at the bottom of the screen to finalise and close the account.
We will now start closing your account. When the account is closed, we will send you a confirmation email. Tap Done to get back to your Lunar app.
Good to know
When you close your extra account, there is a cancellation period of the current month + 1 month. Until the account is closed, it will still appear in the app and all features will continue to be available until the cancellation period is over.
When your additional account closes, a number of things happen automatically:
All physical and virtual cards linked to the account will be closed.
Account balances will be moved to your primary account.
Payments, recurring and future transfers and payment service agreements will all be moved to your primary account.
If your NemKonto is linked to the account, it will be moved to your primary account.
Unfortunately, if you have made a transfer from an additional account, it will not be possible to prevent the transfer from being completed by closing the account.
🇸🇪🇳🇴 Lunar in Sweden and Norway
Is your extra account no longer needed? Let us help you close the account!
How to close an extra account
Log in to the app and click on your profile picture in the upper left corner
Click on Help & Support followed by Messages
Click on the small icon in the upper right corner next to the close button
Write a message to us stating that you want to close your account and specify which of your extra accounts you wish to close
Our customer support will then assist you in closing your extra account.
Good to know
When your account is closed, the following will happen automatically:
All physical and virtual cards linked to the account will be blocked.
Any remaining balance will be transferred to your main account.