At Lunar, we offer you the option to link your accounts from other banks in your Lunar app. We do this so that you can get the full overview of your finances in one place.
How to connect other bank accounts
Open your Lunar app and select the Discover tab from the menu at the bottom of the screen.
Find Accounts from your other bank under Setup and click on it.
Tap ➕ Add bank.
You can now scroll down and find the bank you want to add from the list, or use the search bar at the top of the page to find your bank quicker. Tap on your desired bank.
You will now need to give consent for Lunar to process your information from the linked bank. Read the text carefully and then tap Accept to give your consent.
You will now be taken to a page where you need to log in with MitID for Lunar in Denmark, BankID for Lunar in Sweden and NemID for Lunar in Norway to connect to the other bank.
You now need to choose which accounts you want to link and display in the Lunar app. You can always change this later. Once you've made your selection, tap Continue.
Done! Your second bank is now connected and will appear in the list "Accounts" in the Lunar app. If you have multiple banks, you can repeat the process and connect them, too.
FAQ - Accounts
Which accounts can I access?
You can link your deposit accounts (typically your salary account) in other banks, but not special savings accounts, such as child savings, pension accounts, deposits or other similar accounts.
How often does it update my accounts?
We retrieve your data every time you log in to the app. If the app doesn't show the latest transactions from your other bank, you can re-connect the account, and it will be synchronized again.
Why can't I see all my bank accounts?
You choose which accounts to show in the app on the blue sliders when you connect your bank. You can later edit your choices by tapping on the bank in question under 'Accounts from your other bank'. It is only possible to link deposit accounts (typically your salary account), i.e. not special savings accounts, pension accounts, deposits or other similar accounts.
Can I connect multiple banks?
There are no restrictions on how many connected banks you can have.
How often do I need to authenticate with MitID, BankID or NemID?
We can use your authentication for 6 months, after which you need to reauthenticate via the app.
Why do I need to 'Reconnect' every 180 days?
Due to the Regulatory Technical Standards (RTS) of the PSDII directive, banks and payment service providers are required to ask for new consent every 180 days.
FAQ - Transfers
Can I pay bills through a linked account?
Please note that this information only applies to Lunar in Denmark.
You can only make transfers through a linked account. Direct debit or other forms of payment are not supported and therefore not possible to use.
How much can I transfer?
This depends on the transfer limit of the linked bank. You will be able to transfer the same amount through the Lunar app as you would be able to do in the other bank's online banking. You will therefore need to contact the bank in question to find out what their transfer limits are.
Can I transfer money from another bank to my Lunar account in the app?
Yes, you can transfer money to your Lunar account from your other bank via a regular transfer under the relevant bank account in the Lunar app.
Can I make transfers to other banks through the linked bank?
Yes, if you have two or more different banks linked in the Lunar app, you can transfer between them.
In the event of an error-transfer, you must contact the bank that is linked and from which the error-transfer occurred.
Your money and data are protected
Your money is insured and protected by the indskydergarantiordningen, and regulated by the FSA. This means that you get the same security for your money as in other financial institutions. The Guarantee Fund (Garantiformuen) protects deposits in bank accounts in the event of bankruptcy up to 100,000 EUR.
We keep your data secure and confidential in accordance with GDPR legislation. If you wish to disconnect your other bank accounts, we will of course also delete your data from our system. You can read more in our privacy policy.