Typical reasons to why the card has not arrived:
The address registered in your Lunar app is wrong.
Your full name is not on the mailbox.
The postal service is delayed.
It is the wrong address that is registered in the Lunar app, and...
I am not address-protected
We retrieve your address directly from the Civil Registration System - you can check if your address is registered correctly on Borger.dk. If you have recently changed your address, it may take a few days for your address change to be processed by the municipality, and we receive notification.
I am address-protected
When you have name and address protection, we cannot automatically retrieve your information from the Civil Registration System. Therefore, you need to contact our customer support on email support@lunar.app or via phone number +45 70 71 68 69 to update your address with us.
All you will need to have ready is one of the following:
A picture of your latest health card with the correct name and address,
or
A complete printout from the CPR register in PDF format. Click here for a direct link.
As soon as you have one of these options ready, you can contact support, so they can begin a case in order to change your address.