It is the wrong address that is registrered in the Lunar app, and...
I am not address protected
We retrieve your address directly from the Civil Registration System - you can verify if your address is correctly registered on Borger.dk. If you've recently changed your address, it might take a few days before the municipality processes your address change, and we receive notification. As soon as we receive the address, it will be updated in our system and on your app.
I am address protected
When you have name and address protection, we cannot automatically retrieve your information from the Civil Registration System.
Therefore, you need to contact our customer support via the in-app chat, at support@lunar.app, or +45 70 71 68 69 to update your address with us.
All you need to have ready is 1 of the following:
A photo of your latest health insurance card with the correct name and address,
or
A full printout from the Civil Registration System in PDF format. Click here for the direct link.
As soon as you have either of these options ready, you can contact support to initiate a case to change your address.