Here's how to update your name
Usually, the name is updated automatically after you have registered a name change. If it takes time, or for some reason, it hasn't been updated with us, we can change it manually for you.
1. Send a chat message to our customer support in the Lunar app and inform us that you've changed your name.
2. Our customer support will request documentation to verify your new name.
🇩🇰 Documentation for Danish Lunar: Your new yellow health card and a printout from the CPR register.
🇸🇪 Documentation for Swedish Lunar: Download a Proof of address in PDF format from the Swedish Tax Agency (Skatteverket).
4. Upload your Proof of address and notify our customer support when it's done.
5. Our customer support will confirm when they have updated your name.
How do you change the email address in the app?
You can change your email under the profile icon in the app:
Tap the profile icon in the top left corner.
Tap "personal details."
Tap your email, then you can change it to another verified email.
How do you change the phone number?
You can change your phone number under the profile icon in the app:
Tap the profile icon in the top left corner.
Tap "personal details."
Tap on your phone number, then you can change it to a new phone number.
How to send documentation to us
It's easy to send us the documentation. All you need to do is contact us, and we will quickly create a file request in your app.
You can find the file request at the top of the app's home screen. Once you have submitted the documentation, please let us know so we can ensure to correct your name as quickly as possible. 🚀
We hope this has helped you to correct your name in our app. If you have any further questions, you are always welcome to contact us. We are ready to help you!