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Move your payment service agreements (betalingsserviceaftaler) from another bank to your Lunar account

You can move your active payment service agreements registered in a different bank to your account in Lunar directly through the app… Click on Products in the menu at the bottom of the screen in the app… If the payment is rejected, you will have to pay it manually for that month

Connect bank - FAQ

You can later edit your choices by tapping on the bank in question under 'Accounts from your other bank… Can I pay bills through a linked account? You can only make transfers through a linked account… Direct debit or other forms of payment are not supported and therefore not possible to use

Amount of cards, you can order

Read more about how many cards you can order as a customer of Lunar… In the overview below, you can see how many cards you can order for your account based on the subscription… Amount of cards you can order based on your subscription:

FAQ: Creating a Joint Account

Get answers to the most frequently asked questions about setting up a shared account… Can I have a payment subscription or a payment service agreement on a Joint Account?… Yes, both members and the account owner can add payment subscriptions and payment service agreements

How does currency conversion work in connection with an international transfer?

Payments ordered before 1:00 pm will be settled at the currency rate of the day the payment is executed… Settlement of later ordered payments requiring conversion can be done at the prevailing market rate… individual currencies and is provided upon request or can be found in our price list

FAQ: Using a Joint Account

Get answers to the most frequently asked questions about using a Joint Account… Can I use the account for business purposes? No, you can't… Can I link a payment subscription or a payment service agreement to a Joint Account?

How to order a card

How to order your card Open your Lunar app and choose Card in the menu at the top of the screen… (This can not be changed later on) Check that your address is written correctly and ensure that… This means that you can already now use your card online, connect it to your MobilePay, or connect it

What happens if I have entered incorrect information in the transfer details?

The sending bank can request a return, after which the receiving bank will contact the recipient and… If you mistakenly entered an incorrect IBAN number or the wrong recipient's name, this may in some cases… ask if they accept the payment being returned

Simple FAQ

There's a daily limit of 30.000 DKK, and a monthly one of 90.000 DKK You do not pay for transfers… What's the cost of transfers?… How many cards can I order?

How can I track my international transfer?

However, we can contact the receiving bank and inquire about the status of the payment… We can see how far the payment is in the transaction flow, as well as its status… We can help investigate if the payment has been misrouted or anything else, but we need a copy of the