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What happens if I have entered incorrect information in the transfer details?
Here, you can read about what happens when you have entered incorrect transfer details… If the IBAN and name do not match, the payment may be rejected, and the money will be returned – often… a discrepancy between the name and account number will be detected, and the payment will be rejected
Incorrect transfer
Here you can read more about what to do if you have mistakenly sent money to the wrong recipient… If this is the case, the creditor will still receive the payment, but may have difficulty seeing who… If you have sent money to the wrong recipient, we will guide you on what to do here
What happens if my direct debit agreements put my account into overdraft?
If a direct debit agreement of over 1,000 DKK puts the account into overdraft, we will refund the payment… We cannot "re-run" an agreement, so if it has been refunded (e.g., due to insufficient funds), the bill… Agreements under 1,000 DKK that put the account into overdraft will not be refunded
A transfer to Lunar has not arrived
If a bank transfer hasn't made way to your Lunar account yet, you can read more here about what to do… What to do as the sender: If you're the sender and the money hasn't been credited to the Lunar account… What to do as the recipient: If you're the recipient and the money hasn't been credited to your bank
The SAS EuroBonus Lunar Card
Here you can read more about the SAS EuroBonus Lunar cards and card delivery… What is the delivery time for the card?… Click on the card in the app to see the estimated delivery time
If you change your CPR number
Find information on what happens when you change your CPR number… If you change your CPR number, we cannot support the data change on the same account, but need to create… If you change your CPR number, you will receive a formal notice from us as soon as the change is registered
International Transfers FAQ
If the entered IBAN number is valid, the payment will usually be processed to the specified IBAN number… The recipient's bank will then contact the recipient and ask if they accept the payment being returned… What happens if I have entered incorrect information in the transfer details?
Card issues
Read more about why you might experience issues with your card — and what you can do… If the balance is indeed to low, you can transfer funds from another account to top up the one you're… My card gets declined — what do I do?
What are the fees for international transfers?
Get help with the various fees for international transfers with Lunar… The fees for international transfers for business customers with Lunar depend on the type of currency… For transfers in EUR, the fee on all subscriptions is 0 DKK
EuroBonus Points
If you tap on your earned points, you can see a points overview, showing the date for the next transfer… If you return a purchase made with your SAS EuroBonus Lunar card, the corresponding points will be deducted… What happens to my points when I make a return?