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Frequently asked questions about crypto
Get answers to all your questions about crypto, such as how to report to the tax authorities and where your crypto is stored… Where can I find my agreements and documents?… How do I report my crypto trades to the tax authorities?
Bank statement and account agreement
Here you can read about how to find and download your bank statement and account agreement in the Lunar app… Where do I find a bank statement? Do you need a bank statement from your Lunar account?… Where can I find my account agreement?
How to move an existing agreement from another bank to Lunar
How do I move my direct debit agreements from Lunar to another bank?… Can I transfer my direct debit agreements to a joint account?… If only some of your direct debit agreements are being moved, the agreements must be cancelled with your
What happens if my direct debit agreements put my account into overdraft?
However, a maximum of 500 DKK can be deducted for the withdrawal of direct debit agreements… Agreements under 1,000 DKK that put the account into overdraft will not be refunded
Find your registration and account number
Read more about where to find your registration and account number in the Lunar app… How to find your registration and account number Open the Lunar app… To make transfers to other Danish banks, you need to find out the account's account and registration
Find your PIN code
Having trouble with finding your PIN code? Read on!… Can I change the PIN code for my card?… However, you can always find your PIN code inside the Lunar app. ​
No online web bank
Can I log into the bank on my computer… Do you need help?… You use our app for either Android or iOS, and this is where you can take care of everything
Connect other bank accounts
Find out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances… Why can't I see all my bank accounts?… Why do I need to 'Reconnect' every 180 days?
Get started with a joint account
Can I turn my primary account into a joint account? No, only additional accounts can be shared… How do I invite other Lunar users?… We do not allow you to link someone else's Easy Account/NemKonto to your private account
EuroBonus Points
How do I earn points?… When can I use my points?… What happens to my points when I make a return?