When you buy an item, most retailers will reserve the amount for a few days before they withdraw the money from your account.
This means that they will hold the amount for a few days in your account and then they will withdraw the money - this way they are sure that you have enough money in your account at the time you buy a product from them.
A petrol station will typically reserve a higher amount than you have tanked for, as they need to make sure you have enough money in your account for the purchase without being able to predict how much you will tank.
A reservation of less than DKK 5,000 will automatically be deleted after 7 full days if the company does not claim the money - for reservations over DKK 5,000, this happens after 31 full days.
We can delete it earlier, but we cannot delete a booking without the company's consent. Therefore, you must contact the company that made the reservation and ask them to send you an email with the following information:
That we can delete the reservation
The amount of money involved
When the reservation is from
It could read as follows:
XXX hereby confirms that Lunar may delete the reservation from XX/XX of XXX kr.
Once you have received this from the company, please contact us again by e-mail/chat or on +45 70 60 54 54 54, and we will obtain the company's consent from you, and then we can delete the reservation, if the email meets the stated requirements, and we can see that the email has been sent from the company to you. We can verify this by checking that both the sender and recipient email addresses are visible.
If the company cannot give their consent for us to delete the reservation, you can make a card objection through NETS after the transaction is no longer reserved, but charged to the card. You can read more about creating an objection and find the link to the objection form here.
Please note that we can never guarantee that you will win the dispute and get your money back. You cannot make a claim on a transaction that is older than 120 days.