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Scan and Pay
Here you can read about how to make a scan and pay… Press "add scan and pay" Now you can take a picture of the bill that you wish to be paid… your Lunar App Press on the two opposite arrows in the top right corner Choose "scan and pay
Manage SAS x Lunar
Here you can read about how to manage your SAS EuroBonus Lunar card and subscription… Can I change which account the EuroBonus card is linked to?… How do I cancel the SAS x Lunar subscription?
Reject or cancel a payment service agreement (PBS)
Read this guide to see how to cancel or unsubscribe from a payment service agreement… Here you can press "cancel" on the specific agreement… You can also both reject and cancel the agreement
How can I withdraw cash?
Read this article to learn how you can withdraw cash from your Lunar card and to learn more about our withdrawal limits and fees… Where can I withdraw cash?… How much can I withdraw? We have a daily withdrawal limit of 5.000 kr
Close the customer relationship
Here you can read about how to proceed if you want to close your Lunar account… Can I create a Lunar account again in the future?… It is important to ensure that there are sufficient funds to pay for the subscription during the notice
Move your payment service (Betalingsservice)
Here you can read about how to add, move, cancel or reject your payment service agreement… Remember that you can always contact the creditor and change or cancel the agreement… a Betalingsservice agreement How to cancel a Betalingsservice agreement in the app: Open your
File a dispute
Here you can read about how to file a dispute if your card has been misused… Can I dispute an old transaction?… Do I have to pay to file a dispute?
How to move an existing agreement from another bank to Lunar
Can I transfer my direct debit agreements to a joint account?… Alternatively, you can cancel your agreements with Lunar and then re-register them in your other bank… How do I move my direct debit agreements from Lunar to another bank?
How to order a card
You can read about what to do here. Can I get a Mastercard with Lunar?… (This can not be changed later on) Check that your address is written correctly and ensure that… I experience an error when ordering my card. What do I do now?
International Transfers FAQ
How can I cancel an international transfer?… Where can I transfer to and from?… Can I make SEPA transfers with Lunar?