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Essential FAQ

How many additional users can I have on my Essential account?… The extra card for 99 DKK (one-time fee) does not work with expense management, where you can only add… How many accounts do I get with Essential?

Simple FAQ

Read more about the business account 'Simple'… With Simple, you get one business account and the offer of buying additional ones for 19 DKK/month… The extra card for 99 DKK (one-time fee) does not work with expense management, where you can only add

I have moved to a new address

It's all about how to easily update your address with Lunar when you move!… You will hear from us on the email you have connected to your Lunar account and we will also send you… All you need to do is upload documentation in the request you also receive in the Lunar app

How to apply

Read here about how to apply for a business account… You can proceed with the application even if you don't have a personal account… Before you can make an application for a business account, you must first download the Lunar App

No online web bank

The way you apply, the way you send documents, and the way you use the bank… You use our app for either Android or iOS, and this is where you can take care of everything… If you need help with something that's causing trouble in the app, we are always a call away or a chat

How can I cancel an international transfer?

However, Lunar Bank can request a refund from the recipient's bank… If the payment is only reserved in your account, please contact customer service as soon as possible… If you act quickly, we may be able to try to stop the payment

How can I receive money from abroad?

Click on the specific account where you want to find the IBAN number, and then click on the "details"… You simply need to inform the sender about your full name and IBAN number, which you can find in your… Here you will find both the IBAN number and the SWIFT code

Create or stop transfer

Read along and learn how to create or stop a transfer at Lunar… Next, you can check that both the account number and account number are entered correctly… How to make an account transfer

How can I track my international transfer?

We can see how far the payment is in the transaction flow, as well as its status… However, we can contact the receiving bank and inquire about the status of the payment… SWIFT MT103 payments can be tracked since they are sent as individual transactions, each with a unique

Premium

Read more about what a Premium subscription can offer you… A Premium subscription provides you with an even better overview of your money as you can have several… +1% in positive interest off of the first 25.000 kr. deposited in your account, when you use your