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Card issues
Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?
What happens if my direct debit agreements (Betalingsservice) put my account into overdraft?
If a direct debit agreement of over 1,000 DKK puts the account into overdraft, we will refund the payment… We cannot "re-run" an agreement, so if it has been refunded (e.g., due to insufficient funds), the bill… to your account
EuroBonus Points
What happens to my points when I make a return?… If you choose to cancel your SAS x Lunar subscription with a negative points balance, the corresponding… When can I use my points?
Connect other bank accounts
Find out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances… You will therefore need to contact the bank in question to find out what their transfer limits are… If you wish to disconnect your other bank accounts, we will of course also delete your data from our
About joint accounts
Here, you can learn about what a joint account is, who can be a part of it, and how to join… The members' accounts will automatically convert to regular consumer accounts… yet a Lunar user, the link will take you to the App Store, as you must have your own Lunar account to
What happens if I have entered incorrect information in the transfer details?
Here, you can read about what happens when you have entered incorrect transfer details… If the account number is valid but belongs to another person, the payment may go through, and we cannot… If the IBAN and name do not match, the payment may be rejected, and the money will be returned – often
Close the customer relationship
Here you can read about how to proceed if you want to close your Lunar account… If you want to close your relationship with us, we will assist you in doing so… If you have a subscription, including Standard, Plus, or Unlimited, or have extra accounts, you must
How to order a card
I experience an error when ordering my card. What do I do now?… You can read about what to do here. Can I get a Mastercard with Lunar?… Why haven't I received my card, even though the delivery date has been exceeded?
Get started with a joint account
Get answers to the most frequently asked questions about setting up a shared account… You will have to pay for additional accounts if the number exceeds what is included in your subscription… If the invitee is already a Lunar user, the link will lead to an approval form for them to fill out
International Transfers FAQ
What happens if I have entered incorrect information in the transfer details?… If the entered IBAN number is valid, the payment will usually be processed to the specified IBAN number… Where can I transfer to and from?