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why-cant-i-find-my-target-currency
Frequently asked questions about crypto
Where can
I
find
my
agreements and documents?… Can
I
transfer
my
cryptocurrencies to other wallets?… How do
I
report
my
crypto trades to the tax authorities?
Find
your PIN code
Having trouble with
finding
your PIN code? Read on!… Can
I
change the PIN code for
my
card?… However, you can always
find
your PIN code inside the Lunar app.
Connect other bank accounts
Find
out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances…
Why
can't
I
see all
my
bank accounts?…
Why
do
I
need to 'Reconnect' every 180 days?
Set up an international transfer
Select the
currency
you want to transfer in and tap Select
currency
… If you can't
find
your desired
currency
, it may be because the recipient bank only accepts certain currencies… Where can
I
transfer to and from?
Find
your registration and account number
Read more about where to
find
your registration and account number in the Lunar app… How to
find
your registration and account number Open the Lunar app… To make transfers to other Danish banks, you need to
find
out the account's account and registration
EuroBonus Points
When can
I
use
my
points?… What happens to
my
points when
I
make a return?… How do
I
earn points?
Card issues
Read more about
why
you might experience issues with your card — and what you can do…
My
card gets declined — what do
I
do?…
My
card doesn't work — what do
I
do?
Bank statement and account agreement
Here you can read about how to
find
and download your bank statement and account agreement in the Lunar app… Where can
I
find
my
account agreement?… Where do
I
find
a bank statement? Do you need a bank statement from your Lunar account?
Why
do we request documentation?
Here, you can read about
why
we may request documentation from those of you who are already customers with us…
Why
do we request documentation?… We would like to keep your intended use up to date, which is
why
you are asked to reconsider this
General information about NemKonto
Learn more about what NemKonto is and
why
you need one… How do
I
move
my
NemKonto to Lunar?… Where can
I
see
my
NemKonto?
