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Frequently asked questions about crypto
Where can I find my agreements and documents?… Can I transfer my cryptocurrencies to other wallets?… How do I report my crypto trades to the tax authorities?
Find your PIN code
Having trouble with finding your PIN code? Read on!… Can I change the PIN code for my card?… However, you can always find your PIN code inside the Lunar app. ​
Connect other bank accounts
Find out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances… Why can't I see all my bank accounts?… Why do I need to 'Reconnect' every 180 days?
MitID and Lunar
We hope you find the answer to your question 🙏🏻 I have my Nemkonto with Lunar, I haven't received… a message from you to create my MitID… Why is that?
Set up an international transfer
Select the currency you want to transfer in and tap Select currency… If you can't find your desired currency, it may be because the recipient bank only accepts certain currencies… Where can I transfer to and from?
Find your registration and account number
Read more about where to find your registration and account number in the Lunar app… How to find your registration and account number Open the Lunar app… To make transfers to other Danish banks, you need to find out the account's account and registration
EuroBonus Points
When can I use my points?… What happens to my points when I make a return?… How do I earn points?
Card issues
Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?
I don't have a MitID
Find out what to do if you want to apply for a Lunar account, but don't have a MitID… I didn't finish my Lunar application… How do I get MitID?
How do I change my address?
I would like to change my address in the app