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Find your PIN code

Having trouble with finding your PIN code? Read on!… Can I change the PIN code for my card?… However, you can always find your PIN code inside the Lunar app

Frequently asked questions about crypto

Where can I find my agreements and documents?… How do I report my crypto trades to the tax authorities?… How do I get my money back from a sale?

MitID and Lunar

We hope you find the answer to your question 🙏🏻 I have my Nemkonto with Lunar, I haven't received… a message from you to create my MitID… Why is that?

EuroBonus Points

When can I use my points?… How do I earn points?… There you will find your SAS EuroBonus page and your earned points

Connect other bank accounts

Find out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances… Why can't I see all my bank accounts?… Why do I need to 'Reconnect' every 180 days?

Card issues

Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?

Set up an international transfer

Select the currency you want to transfer in and tap Select currency… If you can't find your desired currency, it may be because the recipient bank only accepts certain currencies… In some cases, you may be asked to explain why you are sending money abroad and provide proof, such as

File a dispute

Why can’t I find the amount I need to dispute?… Will I definitely get my money back if I dispute a charge?… What if I don’t have my full card number and need to file a dispute?

I don't have a MitID

Find out what to do if you want to apply for a Lunar account, but don't have a MitID… I didn't finish my Lunar application… How do I get MitID?

Why do we request documentation?

Here, you can read about why we may request documentation from those of you who are already customers with us… Why do we request documentation?… We would like to keep your intended use up to date, which is why you are asked to reconsider this