If you lose your card or suspect fraudulent activity, you should block it immediately. The fastest way to do this is in the Lunar app, where you can block your card instantly.
If you do not have access to the app, you can contact Nets outside our opening hours to have your card blocked.
*📞 Phone: +45 72 11 20 13
⚠️ Important: This phone number is only for urgent card blocking.
It cannot be used for other inquiries about your account, payments, or general support.
🇬🇧 NB: The employees on this area solely speaks english.
If you have access to the app, you should always block your card directly there.
You can also read more about how to block your card in the app here.¨
*NB: NETS cannot help you with any Support or Lunar related questions.
NETS provides our payment cards and they can only help with blocking cards.