As phishing becomes a bigger problem for the Nordic population, we at Lunar have decided to set out a number of rules of thumb to help you stay safe.
Lunar will generally never
Ask for your private information via SMS, email or phone. This applies to both CPR number, MitID, BankID and the like.
Ask for your account information via text, email or phone.
Ask for your password via text, email or phone.
Call you or write to ask you to transfer money to others.
If you are to receive an e-mail from us regardless, the ending of the e-mail address will be 'lunar.app'.
Lunar generally ask for documentation via our own secure app. Here, you can upload images and documentation directly to us.
Contact us
If you're unsure whether Lunar is contacting you, don't hesitate to reach out to us.
🇩🇰 You are welcome to contact the Danish support either in the in-app chat or on our website. Our opening hours are as follows:
Weekdays: 09-17
Holiday days: closed.
🇸🇪 You are welcome to contact the Swedish support in the in-app chat, via phone at +4610 555 85 05, or via email at support@lunar.app. Our opening hours are as follows:
Monday to Thursday: 09-18
Fridays: 09-17
Holiday days: 10-14