Skip to main content

We're here to help

Search results for:how-do-i-order-a-new-several-new-cards

Card expiring soon - order a new card
Here you can read more about what to do when your card is about to expire… We recommend switching to digital cards We do this for several reasons… Of course, you can still use the digital cards as usual
Amount of cards, you can order
Read more about how many cards you can order as a customer of Lunar… Amount of cards you can order based on your subscription:… Amount of cards you can order to each account
I have moved to a new address
When you move to a new address within Denmark, we will typically fetch your new address automatically… That way, we automatically get a message that we need to update your new address in our systems… If we haven't yet had the chance to acquire your new address, we can update it manually
Digital cards
Read more about what a digital card is and what you can use it for… In addition to physical cards, we also offer digital cards that you can use online and link to MobilePay… You find your cards in the Lunar app by clicking on your account, then click cards and here you can see
How to order a card
Read more about how you order your physical or digital Lunar card… You can see the expected delivery date by pressing the ordered card under 'Cards'… If you do not opt out, we will automatically send you a new one
How to create a new direct debit agreement (Betalingsservice)
Select Betalingsservice Tap +Add Agreement Select Add New agreement… Check that all information is correct and then enrol the new agreement by swiping right
Manage SAS x Lunar
Here you can read about how to manage your SAS EuroBonus Lunar card and subscription… Just keep in mind that you can order a maximum of 3 digital cards within a rolling 30-day period… Can I change which account the EuroBonus card is linked to?
Guidelines for Engraving on Metal Cards
Guidelines as stated in our terms regarding card engraving:… copyright law Designs that may obstruct or create confusion regarding security features on the card
Lost card — closing your card
Read this article to learn how to block your card if you have lost it or it has been stolen… Your card is now closed and you are able to order a new card in the app… Click on Cards Select the card that you have lost
Card issues
Read more about why you might experience issues with your card — and what you can do.… If you need to order a new card, you can do it yourself directly in your Lunar app. ​… My card gets declined — what do I do?