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i-changed-my-phone-number-what-do-i-do
Updating personal information
Tap on your
phone
number
, then you can change it to a new
phone
number
… How
do
you change the
phone
number
?… You can change your
phone
number
under the profile icon in the app: Tap the profile icon in the
How
do
I
change
my
address?
I
would like to change
my
address in the app…
What
kind of documentation
do
we support?… Here’s how you
do
it: Send us documentation from borger.dk or cpr.dk showing the address you have
I
don't have a MitID
Find out
what
to
do
if you want to apply for a Lunar account, but don't have a MitID… How
do
I
get MitID?…
I
didn't finish
my
Lunar application
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
…
My
card gets declined —
what
do
I
do
?…
My
card doesn't work —
what
do
I
do
?
EuroBonus Points
What
happens to
my
points when
I
make a return?… How
do
I
earn points?… When can
I
use
my
points?
How to order a card
I
experience an error when ordering
my
card.
What
do
I
do
now?… You can read about
what
to
do
here. Can
I
get a Mastercard with Lunar?… Why haven't
I
received
my
card, even though the delivery date has been exceeded?
No online web bank
Can
I
log into the bank on
my
computer…
Do
you need help?… We
do
not offer online web banking to our private customers, as we put all our efforts into making life
ShareIt
Do
I
need to be a Lunar user to use ShareIt? No, you
do
not…
Phone
number
: You can be invited to groups and deposit expenses, but not receive or send money… You can search for and invite existing users directly in the app by name or
phone
number
General information about NemKonto
Learn more about
what
NemKonto is and why you need one… How
do
I
move
my
NemKonto to Lunar?… Click here to read how to
do
it. Where can
I
see
my
NemKonto?
If you change your CPR
number
Find information on
what
happens when you change your CPR
number
… For example, include
phone
number
, email address, account numbers or similar… Important things to remember when changing your CPR
number
