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i-changed-my-phone-number-what-do-i-do
Updating personal information
Tap on your
phone
number
, then you can change it to a new
phone
number
… How
do
you change the
phone
number
?… You can change your
phone
number
under the profile icon in the app: Tap the profile icon in the
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
…
My
card gets declined —
what
do
I
do
?…
My
card doesn't work —
what
do
I
do
?
How to order a card
I
experience an error when ordering
my
card.
What
do
I
do
now?… You can read about
what
to
do
here. Can
I
get a Mastercard with Lunar?… Why haven't
I
received
my
card, even though the delivery date has been exceeded?
EuroBonus Points
What
happens to
my
points when
I
make a return?… How
do
I
earn points?… When can
I
use
my
points?
No online web bank
Can
I
log into the bank on
my
computer…
Do
you need help?… We
do
not offer online web banking to our private customers, as we put all our efforts into making life
General information about NemKonto
Learn more about
what
NemKonto is and why you need one… How
do
I
move
my
NemKonto to Lunar?… Click here to read how to
do
it. Where can
I
see
my
NemKonto?
If you change your CPR
number
Find information on
what
happens when you change your CPR
number
… For example, include
phone
number
, email address, account numbers or similar… Important things to remember when changing your CPR
number
Lost
phone
If you've lost or had your
phone
stolen, you need to disconnect your account from your
phone
as soon
Frequently asked questions about crypto
How
do
I
report
my
crypto trades to the tax authorities?… How
do
I
get
my
money back from a sale?… Can
I
transfer
my
cryptocurrencies to other wallets?
Moving abroad
Here you can read more about
what
you need to
do
when you move abroad… Therefore, we need to know:
What
your tax domicile is
What
your Tax Identification
Number
… your Tax Identification
Number
(TIN) or equivalent national ID
number
is:
