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File a dispute
Here you can read about how to file a dispute if your card has been misused… Why can’t I find the amount I need to dispute?… Do I have to pay to file a dispute?
How to order a card
(This cannot be changed later on) For the physical card: Create a pin code for the new card… Why haven't I received my card, even though the delivery date has been exceeded?… If you experience an error while ordering a card, you might have reached the limit for the number of
Connect other bank accounts
Why can't I see all my bank accounts?… Why do I need to 'Reconnect' every 180 days?… FAQ - Transfers Can I pay bills through a linked account? ​
Lost card — closing your card
Read this article to learn how to block your card if you have lost it or it has been stolen… If your card has been lost or stolen it is crucial that it's closed immediately to prevent misuse… Click on Cards Select the card that you have lost
I have moved to a new address
has been approved… CPR registry has reported you as missing If one of the 3 above exceptions applies to you, then, for… That is why we collect documentation
Close the customer relationship
as the information is necessary for the purposes for which we have collected and processed it… It is important to ensure that there are sufficient funds to pay for the subscription during the notice… You are more than welcome to apply for a Lunar account again at a later time
What happens if I have entered incorrect information in the transfer details?
Here, you can read about what happens when you have entered incorrect transfer details… If the payment is sent via local payment channels For payments sent via local rails (local bank connections… If the payment is sent via SWIFT If you have entered a valid but incorrect IBAN number, the money
The SAS EuroBonus Lunar Card
How many EuroBonus cards can I have?… What is the delivery time for the card?… Which accounts can I link the EuroBonus card to?
Why do we request documentation?
Here, you can read about why we may request documentation from those of you who are already customers with us… The details in your application may have been updated over time, so we might request you to review and… Why do we request documentation?
Paying a bill
Read on if you want to know how to pay a bill through the Lunar app… In this article, you can learn more about how to pay a bill in the Lunar app, how to make a payment for… If you have the Light subscription, a fee of 3 kr. is applied when you pay a bill