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Digital cards
Read more about what a digital card is and what you can
use
it for… You can
pay
with Apple/
Google
Pay
in stores, in apps, online and much more… How do
I
pay
with my virtual card?
Using
a joint account
Get answers to the most frequently asked questions about
using
a joint account… Can
I
use the account for business purposes? No, it is not allowed… Can
I
order a card for a joint account? Yes, you can!
File a dispute
Why
can’t
I
find the amount
I
need to dispute?…
Should
I
report a disputed charge to the police?… Do
I
have to
pay
to file a dispute?
Why
do we request documentation?
Here, you can read about
why
we may request documentation from those of you who are already customers with us…
Why
do we request documentation?… The way you are
using
the app and your account may have changed since your application
Paying
a bill
Read on if you want to know how to
pay
a bill through the Lunar app…
Paying
bills with a Danish account…
Paying
bills with a Swedish account
General information about NemKonto
Learn more about what NemKonto is and
why
you need one…
Why
NemKonto?… NemKonto is used, for example, to
pay
out excess tax, transfer income, child and youth support, pensions
How to order a card
I
experience an error when ordering my card. What do
I
do now?…
Why
haven't
I
received my card, even though the delivery date has been exceeded?… means that you can now use your card online, connect it to your MobilePay, or connect it to Apple or
Google
MitID troubleshoot
Below you will see 2 specific guides that you
should
consider
, when trying to resolve MitID issue… If you have an iPhone/iPad, you
should
do the following:… If you have an Android, you
should
do the following:
Connect other bank accounts
Why
can't
I
see all my bank accounts?…
Why
do
I
need to 'Reconnect' every 180 days?… FAQ - Transfers Can
I
pay
bills through a linked account?
How to create a transfer
What
should
I
do if a transfer has failed?… Open your Lunar app and tap on
Pay
in the bottom of the screen. Select Transfer… You can also make a transfer
using
our features to deposit money