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why-should-i-think-to-use-apple-pay
Digital cards
Read more about what a digital card is and what you can
use
it for… In addition
to
physical cards, we also offer digital cards that you can
use
online and link
to
MobilePay… You can
pay
with
Apple
/Google
Pay
in stores, in apps, online and much more
How
to
order a card
This means that you can now
use
your card online, connect it
to
your MobilePay, or connect it
to
Apple
…
Why
haven't
I
received my card, even though the delivery date has been exceeded?… Typical reasons
to
why
the card has not arrived: The address registered in your Lunar app is wrong
EuroBonus Points
Here you can read more about how you earn EuroBonus points and when you can
use
them… When can
I
use
my points?… What happens
to
my points when
I
make a return?
File a dispute
Here you can read about how
to
file a dispute if your card has been misused…
Why
can’t
I
find the amount
I
need
to
dispute?… Do
I
have
to
pay
to
file a dispute?
Paying
a bill
Read on if you want
to
know how
to
pay
a bill through the Lunar app… You can now add a note
to
yourself and choose when the bill
should
be paid…
Paying
bills with a Danish account
Why
do we request documentation?
Here, you can read about
why
we may request documentation from those of you who are already customers with us… We would like
to
keep your intended
use
up
to
date, which is
why
you are asked
to
reconsider this…
To
upload documentation, you will receive a notification enabling you
to
easily update the details by
General information about NemKonto
Learn more about what NemKonto is and
why
you need one… NemKonto is used, for example,
to
pay
out excess tax, transfer income, child and youth support, pensions… How do
I
move my NemKonto
to
Lunar?
Connect other bank accounts
Find out how
to
connect your other bank accounts
to
your Lunar account, so you can easily get a full overview of your finances…
Why
do
I
need
to
'Reconnect' every 180 days?…
Why
can't
I
see all my bank accounts?
Find your PIN code
Enter the code you
use
to
log in
to
the Lunar app, and your PIN will be displayed for 5 seconds… It is a card that you can
use
online and via MobilePay and Google/
Apple
Wallet… Can
I
change the PIN code for my card?
Incorrect transfer
Here you can read more about what
to
do if you have mistakenly sent money
to
the wrong recipient… We will ask about the amount, date, and
why
you
think
there is an incorrect transfer… This is because banks
should
not be involved if the parties know each other
