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No
access
to
my
account
Here you can read about what
to
do if you
have
no
access
to
your account…
access
to
your account… phone Try here again
to
log in If this still
does
not work after the followed procedure, contact
Access
to
the account
Here you can read about who can
access
the account… Who has
access
to
my
account?…
Does
your accountant need an account statement it'll
have
to
be through the account holder
I
have
moved
to
a new address
It's all about how
to
easily update your address with Lunar when you move… According
to
Danish law, we are obligated
to
know our customers and
to
always
have
their information… You will hear from us on the email you
have
connected
to
your Lunar account and we will also send you
I
have
moved
to
a new address
Here you can read more about, if you
have
recently changed your address… As soon as you
have
either of these options ready, you can contact support
to
initiate a case
to
change… All you need
to
have
ready is 1 of the following: A photo of your latest health insurance card
Find your PIN code
Does
my
virtual card
have
a PIN code? No, there is no PIN code for the virtual card… Can I change the PIN code for
my
card?… It is a card that you can use online and via MobilePay and
Google
/Apple Wallet
I don't
have
a MitID
Find out what
to
do if you want
to
apply for a Lunar account, but don't
have
a MitID… In order
to
apply for a Lunar account, you need
to
have
a MitID… Once you
have
a Lunar account, it's also used
to
confirm you're you when logging in or transferring larger
How can I withdraw cash?
Read this article
to
learn how you can withdraw cash from your Lunar card and
to
learn more about our withdrawal limits and fees… If you are on the hunt for a nearby ATM this very minute, you can use this
Google
Maps- search
to
find… What
does
it cost
to
withdraw money?
Digital cards
How
to
link your card
to
Google
/Apple Wallet You can easily link your new digital card
to
Google
/Apple… If you wish
to
be able
to
receive money through MobilePay on your Lunar account, you also
have
to
add… FAQ How do I pay with
my
virtual card?
Connect other bank accounts
Find out how
to
connect your other bank accounts
to
your Lunar account, so you can easily get a full overview of your finances… How often
does
it update
my
accounts? We retrieve your
data
every time you log in
to
the app… Can I transfer money from another bank
to
my
Lunar account in the app?
How
to
order a card
to
Apple or
Google
Wallet… You will
have
to
do this yourself inside your Lunar app… Lunar
does
not offer a Mastercard, no
