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If you change your CPR number
Find information on what happens when you change your CPR number… We receive information from the Danish CPR register when our customers change their personal data… In some cases, we will suspend your old accounts after the CPR change is registered until we can verify
Updating personal information
Here you can read about how to update your information in the app… How do you change the email address in the app?… Tap your email, then you can change it to another verified email
How can I track my international transfer?
Here you can read about how to track an international transfer… How and how precisely a payment can be tracked depends on the type of transfer used: Local payment… However, in some cases, we can contact the recipient's bank and request a status update
Frequently asked questions about crypto
Get answers to all your questions about crypto, such as how to report to the tax authorities and where your crypto is stored… Can I transfer my cryptocurrencies to other wallets?… How do I report my crypto trades to the tax authorities?
EuroBonus Points
Here you can read more about how you earn EuroBonus points and when you can use them… When can I use my points?… How do I earn points?
How can I withdraw cash?
Read this article to learn how you can withdraw cash from your Lunar card and to learn more about our withdrawal limits and fees… How much can I withdraw? We have a daily withdrawal limit of 5.000 kr… Can I withdraw money from my Lunar card when out shopping?
Manage SAS x Lunar
Here you can read about how to manage your SAS EuroBonus Lunar card and subscription… Can I change which account the EuroBonus card is linked to?… How do I cancel the SAS x Lunar subscription?
Change your plan
Here you can read about how to change your Lunar plan… Here's how to change your plan… Here's how to exercise your right of withdrawal
Can I change the date or time for when my direct debit agreement debits charge?
It is solely the creditor who can set the amount for debiting, and because of that it is also the creditor… Therefore, this is not something we can assist with changing
International Transfers FAQ
How can I track my international transfer?… How can I cancel an international transfer?… Where can I transfer to and from?