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i-changed-my-email-what-do-i-do
Updating personal information
How
do
you change the
email
address in the app?… Send a chat message to our customer support in the Lunar app and inform us that you've
changed
your name… How
do
you change the phone number?
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
…
My
card gets declined —
what
do
I
do
?…
My
card doesn't work —
what
do
I
do
?
EuroBonus Points
What
happens to
my
points when
I
make a return?… How
do
I
earn points?… When can
I
use
my
points?
No online web bank
Can
I
log into the bank on
my
computer…
Do
you need help?… We
do
not offer online web banking to our private customers, as we put all our efforts into making life
How to order a card
I
experience an error when ordering
my
card.
What
do
I
do
now?… You can read about
what
to
do
here. Can
I
get a Mastercard with Lunar?… Why haven't
I
received
my
card, even though the delivery date has been exceeded?
Frequently asked questions about crypto
How
do
I
report
my
crypto trades to the tax authorities?… How
do
I
get
my
money back from a sale?… Can
I
transfer
my
cryptocurrencies to other wallets?
Moving abroad
Here you can read more about
what
you need to
do
when you move abroad… Therefore, we need to know:
What
your tax domicile is
What
your Tax Identification Number… In addition to this, we need to know if your tax domicile has
changed
Bank statement and account agreement
Here you can read about how to find and
download
your bank statement and account agreement in the Lunar app… Where
do
I
find a bank statement?
Do
you need a bank statement from your Lunar account?… Where can
I
find
my
account agreement?
General information about NemKonto
Learn more about
what
NemKonto is and why you need one… How
do
I
move
my
NemKonto to Lunar?… Click here to read how to
do
it. Where can
I
see
my
NemKonto?
How
do
I
set up an international transfer?
Get help with setting up an international transfer with Lunar
