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i-changed-my-email-what-do-i-do
I
don't have a MitID
Find out
what
to
do
if you want to apply for a Lunar account, but don't have a MitID… How
do
I
get MitID?…
I
didn't finish
my
Lunar application
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
…
My
card gets declined —
what
do
I
do
?…
My
card doesn't work —
what
do
I
do
?
Change
of information
Here you can read about how to
change
personal information in the app… Now you can change your phone number and
email
address
Frequently asked questions about crypto
How
do
I
report
my
crypto trades to the tax authorities?… How
do
I
get
my
money back from a sale?… Where can
I
find
my
agreements and documents?
No online web bank
Can
I
log into the bank on
my
computer…
Do
you need help?… We
do
not offer online web banking to our private customers, as we put all our efforts into making life
How to order a card
I
experience an error when ordering
my
card.
What
do
I
do
now?… (This cannot be
changed
later on) For the physical card: Create a pin code for the new card… (This can not be
changed
later on) Check that your address is written correctly and ensure that
EuroBonus Points
How
do
I
earn points?… When can
I
use
my
points?… Note that you
do
not earn points on, for example, cryptocurrency purchases, gambling, cash withdrawals
Change
of ownership
Here you can read about
what
to
do
in a case of change of ownership… If you have sold your company or are in the process of selling it, and there is a
change
of ownership—there
Integrating with accounting programs
How
do
I
get started with E-conomics?… How
do
I
get started with Dinero?… How
do
I
get started with Billy?
Card not received
Here you can read about
what
to you can
do
if the card never arrived… these reasons could include the name not being on the mailbox, the card being ordered just before you
changed
