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what-do-i-do-if-i-lose-my-phone
How
do
I
change
my
address?
I
would like to change
my
address in the app…
What
kind of documentation
do
we support?… However, we can manually assist you with this
if
you are in a situation where it is urgent
I
don't have a MitID
Find out
what
to
do
if
you want to apply for a Lunar account, but don't have a MitID… How
do
I
get MitID?…
I
didn't finish
my
Lunar application
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
…
My
card gets declined —
what
do
I
do
?…
My
card doesn't work —
what
do
I
do
?
File a dispute
Here you can read about how to file a dispute
if
your card has been misused… Will
I
definitely get
my
money back
if
I
dispute a charge?… You can find more information on
what
you need to
do
on their website
No online web bank
Can
I
log into the bank on
my
computer…
Do
you need help?…
If
you are a private customer, you cannot access any online web banking as you are used to from traditional
EuroBonus Points
What
happens to
my
points when
I
make a return?… How
do
I
earn points?… When can
I
use
my
points?
Incorrect transfer
Here you can read more about
what
to
do
if
you have mistakenly sent money to the wrong recipient…
If
you have sent money to the wrong recipient, we will guide you on
what
to
do
here…
Do
you not recognise the transfer or
do
you suspect fraud?
A transfer to Lunar has not arrived
If
a bank transfer hasn't made way to your Lunar account yet, you can read more here about
what
to
do
…
What
to
do
as the sender:
If
you're the sender and the money hasn't been credited to the Lunar account…
What
to
do
as the recipient:
If
you're the recipient and the money hasn't been credited to your bank
ShareIt
Do
I
need to be a Lunar user to use ShareIt? No, you
do
not… How
do
I
get ShareIt? ShareIt can be downloaded directly in your AppStore… How can
I
pay into ShareIt?
How
do
I
contact Lunar,
if
I’m thinking about becoming a Lunar customer?
If
you are considering becoming a Lunar customer in Denmark, but have questions either before or during
