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I don't have a MitID

Find out what to do if you want to apply for a Lunar account, but don't have a MitID… How do I get MitID?… I didn't finish my Lunar application

No online web bank

Can I log into the bank on my computer… Do you need help?… If you are a private customer, you cannot access any online web banking as you are used to from traditional

A transfer to Lunar has not arrived

If a bank transfer hasn't made way to your Lunar account yet, you can read more here about what to do… If your transfer is delayed, you should contact the other bank to understand what might have happened… If the transfer was made as an instant transfer, the money should be in your Lunar account immediately

Connect bank - FAQ

Why can't I see all my bank accounts?… How often do I need to authenticate with MitId?… Why do I need to 'Reconnect' every 180 days?

How do I set up an international transfer?

If you can't find your desired currency, it may be because the recipient bank only accepts certain currencies

What happens if I have entered incorrect information in the transfer details?

If you mistakenly entered an incorrect IBAN number or the wrong recipient's name, this may in some cases… Their system might notice that the recipient's name and the IBAN number do not match, and they will therefore… If the entered IBAN number is valid, the payment will usually be processed to the specified IBAN number

How to create a transfer

What should I do if a transfer has failed?… Can I transfer money from another bank to my Lunar account in the app?… Can I transfer money from my Lunar account to a card? No

Card not received after ordering

Here you can read about the possible reasons why your card hasn't arrived and what to do from here… What do I do now?… I am not address-protected

How to order a card

I experience an error when ordering my card. What do I do now?… If you address is outdated, you can read more about that here… You will have to do this yourself inside your Lunar app

Apply for Lunar Business

Do I need to have a personal account before I can apply for a business account?… I already have a private account. Can I access that while I apply for a business account?… Here's what you need 👇 Email Phone number Organization number Valid passport