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Card issues
Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?
File a dispute
Here you can read about how to file a dispute if your card has been misused… Will I definitely get my money back if I dispute a charge?… You can find more information on what you need to do on their website
EuroBonus Points
What happens to my points when I make a return?… How do I earn points?… When can I use my points?
No online web bank
Can I log into the bank on my computer… Do you need help?… If you are a private customer, you cannot access any online web banking as you are used to from traditional
Incorrect transfer
Here you can read more about what to do if you have mistakenly sent money to the wrong recipient… If you have sent money to the wrong recipient, we will guide you on what to do here… Do you not recognise the transfer or do you suspect fraud?
A transfer to Lunar has not arrived
If a bank transfer hasn't made way to your Lunar account yet, you can read more here about what to do… What to do as the sender: If you're the sender and the money hasn't been credited to the Lunar account… What to do as the recipient: If you're the recipient and the money hasn't been credited to your bank
How do I contact Lunar, if I’m thinking about becoming a Lunar customer?
If you are considering becoming a Lunar customer in Denmark, but have questions either before or during… If that doesn't answer your questions, you are also welcome to call us on +45 70 71 68 69
General information about NemKonto
Learn more about what NemKonto is and why you need one… How do I move my NemKonto to Lunar?… Click here to read how to do it. Where can I see my NemKonto?
Frequently asked questions about crypto
How do I report my crypto trades to the tax authorities?… How do I get my money back from a sale?… Can I transfer my cryptocurrencies to other wallets?
How to order a card
I experience an error when ordering my card. What do I do now?… You can read about what to do here. Can I get a Mastercard with Lunar?… Why haven't I received my card, even though the delivery date has been exceeded?