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Search results for:what-do-i-do-if-i-lose-my-phone

Card not received

Here you can read about what to you can do if the card never arrived… If the card never arrived, it could be due to various reasons

No access to my account

Here you can read about what to do if you have no access to your account… phone Try here again to log in If this still does not work after the followed procedure, contact… So try to do the following: Delete the Lunar App Reinstall the Lunar App Update your

Card issues

Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?

I don't have a MitID

Find out what to do if you want to apply for a Lunar account, but don't have a MitID… How do I get MitID?… I didn't finish my Lunar application

File a dispute

Here you can read about how to file a dispute if your card has been misused… What if I don’t have my full card number and need to file a dispute?… Will I definitely get my money back if I dispute a charge?

Incorrect transfer

Here you can read more about what to do if you have mistakenly sent money to the wrong recipient… If you have sent money to the wrong recipient, we will guide you on what to do here… Do you not recognise the transfer or do you suspect fraud?

Debt collection

Here you can read if you've been handed over to debt collection and what to do from there… If you have been handed over to debt collection, the following procedure will be executed: Your… Lunar subscription will be cancelled Your payment service agreements will be cancelled If

Frequently asked questions about crypto

How do I report my crypto trades to the tax authorities?… How do I get my money back from a sale?… Where can I find my agreements and documents?

No online web bank

Can I log into the bank on my computer… Do you need help?… If you are a private customer, you cannot access any online web banking as you are used to from traditional

A transfer to Lunar has not arrived

If a bank transfer hasn't made way to your Lunar account yet, you can read more here about what to do… What to do as the sender: If you're the sender and the money hasn't been credited to the Lunar account… What to do as the recipient: If you're the recipient and the money hasn't been credited to your bank