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what-is-a-brokerage-fee-and-why-do-i-pay-it
General information about NemKonto
Learn more about
what
NemKonto
is
and
why
you need one… NemKonto
is
used, for example, to
pay
out excess tax, transfer income, child
and
youth support, pensions… Click here to read how to
do
it
. Where can
I
see my NemKonto?
Digital cards
Read more about
what
a
digital card
is
and
what
you can use
it
for… The digital card will be active as soon as
it
is
ordered,
and
that also means you can start using
it
… How
do
I
pay
with my virtual card?
Card issues
Read more about
why
you might experience issues with your card —
and
what
you can
do
… My card gets declined —
what
do
I
do
?… My card doesn't work —
what
do
I
do
?
Card not received after ordering
Here you can read about the possible reasons
why
your card hasn't arrived
and
what
to
do
from here… This
is
unfortunately not in our hands, but we will
do
everything to make sure the card
is
arriving in… Typical reasons to
why
the card has not arrived: The address registered in your Lunar app
is
wrong
About joint accounts
Here, you can learn about
what
a
joint account
is
, who can be
a
part of
it
,
and
how to join… All you need
is
a
Lunar account
and
an invitation to become
a
member of
a
joint account…
What
is
a
joint account?
Phishing
Read more about
what
phishing
is
,
and
how you can stay vigilant to avoid
it
… If you think you have received
a
scam email,
it
is
important that you
do
not click on any links in the… Phishing emails are the most common form of phishing,
and
it
can be difficult to spot
a
scam email
Why
do
we request documentation?
Here, you can read about
why
we may request documentation from those of you who are already customers with us… If we ask questions or request documents,
it
is
simply because we need to achieve
a
comprehensive understanding…
Why
do
we request documentation?
Card expiring soon - order
a
new card
Here you can read more about
what
to
do
when your card
is
about to expire… 80 days before your physical card expires, you will receive
a
message in your app that
it
is
about to… This incurs
a
delivery
fee
of 59 DKK
Potential Future
Read more here about
what
a
"Potential Future" payment
is
… These transactions will not be deducted from your account, but
it
is
simply placed on your account because… the Lunar app tries to predict
what
you will
pay
for in the future
File
a
dispute
Here you can read about how to file
a
dispute if your card has been misused…
What
is
a
dispute?
A
dispute
is
when you challenge
a
transaction made on your card…
Do
I
have to
pay
to file
a
dispute?
