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Connect other bank accounts
Find out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances… Why can't I see all my bank accounts?… Can I connect multiple banks?
Why do we request documentation?
Here, you can read about why we may request documentation from those of you who are already customers with us… Why do we request documentation?… We would like to keep your intended use up to date, which is why you are asked to reconsider this
Limits and fees for transfers
Good to know: At Lunar, all transfers to other Danish banks are immediate transfers… NOTE: Lunar do not impose a fee on ingoing transfers from other Danish banks Fees on transfers to… That's why, unfortunately, we can't offer international transfers completely free of charge
General information about NemKonto
Learn more about what NemKonto is and why you need one… Why NemKonto?… How do I move my NemKonto to Lunar?
Find your registration and account number
The registration number is the identification number banks use to distinguish themselves from each other… or receive money via registration and account number To receive transfers from other Danish banks… To make transfers to other Danish banks, you need to find out the account's account and registration
No online web bank
Here you can read about why we put all our efforts into making life as easy as possible through our apps… Can I log into the bank on my computer… are a private customer, you cannot access any online web banking as you are used to from traditional banks
Card issues
Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?
Set up an international transfer
If you can't find your desired currency, it may be because the recipient bank only accepts certain currencies… Where can I transfer to and from?… In some cases, you may be asked to explain why you are sending money abroad and provide proof, such as
File a dispute
Why can’t I find the amount I need to dispute?… Will I definitely get my money back if I dispute a charge?… Before you start the process, make sure you have the following: Your MitID (a digital ID used in certain
How to order a card
I experience an error when ordering my card. What do I do now?… Why haven't I received my card, even though the delivery date has been exceeded?… Typical reasons to why the card has not arrived: The address registered in your Lunar app is wrong