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Stay safe with Lunar
If you are to receive an e-mail from us regardless, the ending of the e-mail address will be 'lunar.app… Lunar will generally never… Nordic population, we at Lunar have decided to set out a number of rules of thumb to help you stay safe
Create a Savings Goal
If you withdraw money from your Savings Goal and back to your account, you will not see the money as… If your primary account is overdrawn, the money will not automatically be deducted from your Savings… My account is overdrawn - how does this affect my Goal?
File a dispute
This will keep your money safe and help you if you need to dispute anything… Will I definitely get my money back if I dispute a charge?… By understanding how to handle your card and charges, you can make sure your money stays safe and know
Frequently asked questions about crypto
At the end of the year, you will be sent an overview of your crypto sales and along with it, you will… How do I get my money back from a sale?… The money from cryptocurrency sales will always go directly into your primary bank account
How to create a transfer
If this is the case, you will be contacted by a staff member… Can I transfer money from another bank to my Lunar account in the app?… Can I transfer money from my Lunar account to a card? No
General information about NemKonto
The public authorities can only transfer money to your NemKonto - they cannot withdraw money from the… citizens use their salary account as their NemKonto, but your salary account and NemKonto can easily be… Where can I see my NemKonto?
Incorrect transfer
Here you can read more about what to do if you have mistakenly sent money to the wrong recipient… We will then contact the recipient's bank and request that the money be returned to you… If you have sent money to the wrong recipient, we will guide you on what to do here
Connect other bank accounts
You will be able to transfer the same amount through the Lunar app as you would be able to do in the… You will now be taken to a page where you need to log in with MitID for Lunar in Denmark, BankID for… Can I transfer money from another bank to my Lunar account in the app?
How can I withdraw cash?
Can I withdraw money from my Lunar card when out shopping?… What does it cost to withdraw money?… You will have to use an ATM
A transfer to Lunar has not arrived
bank when the transfer will be credited to your Lunar account… If it was transferred as a standard transfer, it will take 1-2 business days for the money to appear… as the money may still be on its way to your Lunar account