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How can I track my international transfer?
Here you can read about how to track an international transfer… SWIFT MT103 payments: These are sent as individual transactions and have a unique transaction ID (UETR… This allows us to trace your payment via the SWIFT GPI Tracker and see where it is in the flow
Digital cards
Read more about what a digital card is and what you can use it for… How to link your card to Google/Apple Wallet You can easily link your new digital card to Google/Apple… You find your cards in the Lunar app by clicking on your account, then click cards and here you can see
Create a Savings Goal
I can't see a transaction to my savings?… I transferred from my Goal but don't see a transaction?… Where can I get an overview of my Goals?
Find your PIN code
Can I change the PIN code for my card?… It is a card that you can use online and via MobilePay and Google/Apple Wallet… Click on 'cards' and then find the card you wish to see the PIN code on
Card fees
Below you can see the fees that Lunar may charge… Depending on your Lunar subscription, a fee may be applied to your transaction with your Lunar card or… You can find further information here
Frequently asked questions about crypto
Can I transfer my cryptocurrencies to other wallets?… Where can I find my agreements and documents?… If you would like to see these terms and documents, you can find them under Agreements in the Profile
EuroBonus Points
Here you can read more about how you earn EuroBonus points and when you can use them… When can I use my points?… You can see the next transfer day in the app, under the 🔍 in the top right corner
No online web bank
Here you can read about why we put all our efforts into making life as easy as possible through our apps… Can I log into the bank on my computer… You use our app for either Android or iOS, and this is where you can take care of everything
How to order a card
You can see the expected delivery date by pressing the ordered card under 'Cards'… This means that you can now use your card online, connect it to your MobilePay, or connect it to Apple… I experience an error when ordering my card. What do I do now?
Bank statement and account agreement
Here you can read about how to find and download your bank statement and account agreement in the Lunar app… Where can I find my account agreement?… You can easily download it in the app as a PDF or CSV file