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do-i-have-any-notice-period
Close the customer relationship
Do
you
have
the Light plan, 0 DKK/SEK/NOK in balance, and no crypto on Lunar Block?… Please note that the
notice
period
is the current month…
period
Manage SAS x Lunar
How
do
I
cancel the SAS x Lunar subscription?… There is a
notice
period
of the current month… Can
I
change which account the EuroBonus card is linked to?
If you change your CPR number
The
notice
period
will last two months… Your Lunar cards should continue to work during the
notice
period
…
notice
of termination
Moving abroad
Here you can read more about what you need to
do
when you move abroad… You will receive a cancellation
notice
with a
notice
period
of 2 months… Non-EEA countries (
notice
: long list)
About joint accounts
Note that the
notice
period
is the current month… You
do
this through the notification at the top of your app As the owner of the joint account, you… Then you can proceed to close the account itself, just like
any
other account
I
don't
have
a MitID
Find out what to
do
if you want to apply for a Lunar account, but don't
have
a MitID… How
do
I
get MitID?…
I
didn't finish my Lunar application
Change your plan
After the 14-day
period
, the
notice
period
is the remaining month… subscription from the top menu Click on "Select plan” If you choose to downgrade your plan, the
notice
…
period
is the remaining month, and your benefits with the current plan will cease thereafter
I
have
moved to a new address
All you need to
do
is report your move at https://www.borger.dk/bolig-og-flytning… Let's delve into the exceptions and what you should
do
if we write to you… All you need to
do
is upload documentation in the request you also receive in the Lunar app
Incorrect transfer
Here you can read more about what to
do
if you
have
mistakenly sent money to the wrong recipient…
Do
you not recognise the transfer or
do
you suspect fraud?… If you
have
sent money to the wrong recipient, we will guide you on what to
do
here
How
do
I
change my address?
Here’s how you
do
it: Send us documentation from borger.dk or cpr.dk showing the address you
have
…
I
would like to change my address in the app… What kind of documentation
do
we support?
