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Essential FAQ

How many accounts do I get with Essential?… How many cards can I order?… How many additional users can I have on my Essential account?

Simple FAQ

Read more about the business account 'Simple'… How many cards can I order?… With Simple, you get one business account and the offer of buying additional ones for 19 DKK/month

I don't have a MitID

Find out what to do if you want to apply for a Lunar account, but don't have a MitID… How do I get MitID? Sadly, we can't issue MitID for you… You can visit this website to get help with settling in

No online web bank

The way you apply, the way you send documents, and the way you use the bank… Can I log into the bank on my computer… Do you need help?

Premium

You get a notification every time you spend money (This can also be turned off, if you do not wish to… keep track of your receipts directly in the app 0 fees when using your card in an ATM in Denmark… No card or ATM fees

How to apply

Read here about how to apply for a business account… Do I need to have a personal account before I can apply for a business account?… I already have a private account. Can I access that while I apply for a business account?

How can I track my international transfer?

We can see how far the payment is in the transaction flow, as well as its status… However, we can contact the receiving bank and inquire about the status of the payment… We can help investigate if the payment has been misrouted or anything else, but we need a copy of the

How can I receive money from abroad?

Click on the specific account where you want to find the IBAN number, and then click on the "details"… Here you will find both the IBAN number and the SWIFT code… You simply need to inform the sender about your full name and IBAN number, which you can find in your

How can I cancel an international transfer?

The recipient's bank will then contact the recipient and ask if they accept the payment being returned… However, Lunar Bank can request a refund from the recipient's bank… If you act quickly, we may be able to try to stop the payment

What happens if I have entered incorrect information in the transfer details?

Their system might notice that the recipient's name and the IBAN number do not match, and they will therefore… If the entered IBAN number is valid, the payment will usually be processed to the specified IBAN number… The sending bank can request a return, after which the receiving bank will contact the recipient and