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how-do-i-order-pro-if-i-have-premium
Travel insurance
Learn more about the travel and baggage insurance included in Lunar Plus and Unlimited, and read
how
to report a claim… With Lunar
Premium
and
Pro
, you don't
have
to worry about that…
If
you purchase your travel and accommodation for your vacation with your Lunar
Premium
or
Pro
debit
I
don't
have
a MitID
Find out what to
do
if
you want to apply for a Lunar account, but don't
have
a MitID…
How
do
I
get MitID?… In
order
to apply for a Lunar account, you need to
have
a MitID
No access to my account
Here you can read about what to
do
if
you
have
no access to your account… So try to
do
the following: Delete the Lunar App Reinstall the Lunar App Update your… phone Try here again to log in
If
this still does not work after the followed procedure, contact
I
have
moved to a new address
It's all about
how
to easily update your address with Lunar when you move… Let's delve into the exceptions and what you should
do
if
we write to you…
If
you experience problems or
have
questions about the documentation, you are always welcome to call
I
have
moved to a new address
Here you can read more about,
if
you
have
recently changed your address…
I
am not address protected…
I
am address protected
How
to
order
a card
Read more about
how
you
order
your physical or digital Lunar card…
I
experience an error when ordering my card. What
do
I
do
now?…
How
to
order
your card Open your Lunar app and choose Card in the menu at the top of the screen
Incorrect transfer
Here you can read more about what to
do
if
you
have
mistakenly sent money to the wrong recipient…
If
you
have
sent money to the wrong recipient, we will guide you on what to
do
here…
If
you discover a transfer that you
do
not know about, or you suspect that you
have
been defrauded, please
EuroBonus Points
Here you can read more about
how
you earn EuroBonus points and when you can use them…
How
do
I
earn points?… When can
I
use my points?
Online banking burglary
Here you can read about what to
do
if
you are a business customer with us and
if
you
have
been a victim of an online banking burglary…
If
you
have
been a victim of an online banking burglary,
do
the following: Block your cards In… your NemID and MitID Report to the police
If
you
have
a slightest doubt, you are always welcome
Integrating with accounting programs
How
do
I
get started with E-conomics?…
How
do
I
get started with Dinero?…
How
do
I
get started with Billy?