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General information about NemKonto
How do I move my NemKonto to Lunar?… Click here to read how to do it. Where can I see my NemKonto?… Is my account number and information protected when I use NemKonto?
Frequently asked questions about crypto
Get answers to all your questions about crypto, such as how to report to the tax authorities and where your crypto is stored… How do I report my crypto trades to the tax authorities?… How do I get my money back from a sale?
EuroBonus Points
Here you can read more about how you earn EuroBonus points and when you can use them… How do I earn points?… When can I use my points?
How to move an existing agreement from another bank to Lunar
How do I move my direct debit agreements from Lunar to another bank?… Can I transfer my direct debit agreements to a joint account?… agreements from another bank to Lunar, please follow the below guide: Open your Lunar app and click on Pay
Card issues
Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?
No online web bank
Can I log into the bank on my computer… Do you need help?… We do not offer online web banking to our private customers, as we put all our efforts into making life
Digital cards
How do I pay with my virtual card?… You can pay with Apple/Google Pay in stores, in apps, online and much more… How to link your card to Google/Apple Wallet You can easily link your new digital card to Google/Apple
Paying a bill
Read on if you want to know how to pay a bill through the Lunar app… In this article, you can learn more about how to pay a bill in the Lunar app, how to make a payment for… How to pay a bill Open your Lunar app and click on Pay in the bottom of your screen Now select
Connect other bank accounts
Find out how to connect your other bank accounts to your Lunar account, so you can easily get a full overview of your finances… How often do I need to authenticate with MitID, BankID or NemID?… Why can't I see all my bank accounts?
How can I track my international transfer?
Here you can read about how to track an international transfer… How and how precisely a payment can be tracked depends on the type of transfer used: Local payment