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How do I change my address?
I would like to change my address in the app… Here’s how you do it: Send us documentation from borger.dk or cpr.dk showing the address you have… What kind of documentation do we support?
I don't have a MitID
Find out what to do if you want to apply for a Lunar account, but don't have a MitID… How do I get MitID?… I didn't finish my Lunar application
Scan and Pay
Here you can read about how to make a scan and pay… your Lunar App Press on the two opposite arrows in the top right corner Choose "scan and pay… Press "add scan and pay" Now you can take a picture of the bill that you wish to be paid
General information about NemKonto
How do I move my NemKonto to Lunar?… Click here to read how to do it. Where can I see my NemKonto?… Is my account number and information protected when I use NemKonto?
Frequently asked questions about crypto
Get answers to all your questions about crypto, such as how to report to the tax authorities and where your crypto is stored… How do I report my crypto trades to the tax authorities?… How do I get my money back from a sale?
No online web bank
Can I log into the bank on my computer… Do you need help?… We do not offer online web banking to our private customers, as we put all our efforts into making life
EuroBonus Points
Here you can read more about how you earn EuroBonus points and when you can use them… How do I earn points?… When can I use my points?
How to move an existing agreement from another bank to Lunar
How do I move my direct debit agreements from Lunar to another bank?… Can I transfer my direct debit agreements to a joint account?… agreements from another bank to Lunar, please follow the below guide: Open your Lunar app and click on Pay
Card issues
Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?
How can I track my international transfer?
Here you can read about how to track an international transfer… How and how precisely a payment can be tracked depends on the type of transfer used: Local payment