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How to order a card

Read more about how you order your physical or virtual Lunar card… (This cannot be changed later on) For the physical card: Create a pin code for the new card… Unfortunately, it is not possible for customer service to order a card for you

Simple FAQ

You can order 3 cards per rolling 30 days There is a limit on 2 cards on your primary account,… What's my card limit with Simple?… There's a daily limit of 30.000 DKK, and a monthly one of 90.000 DKK You do not pay for transfers

Essential FAQ

You can order 3 cards per rolling 30 days There is a limit on 2 cards on your primary account,… What's my card limit with Essential?… How many additional users can I have on my Essential account?

Delivery of your card

The card is active right away, and the digital copy can be used in your digital wallet, MobilePay and… Please contact us if your address is outdated, and we will make sure to update it… The delivery time is approximately 10 business days (5 days for metal cards from Unlimited)

How to create a transfer

Read along and learn how to create or stop a transfer at Lunar… Is there a limit on how much I can transfer? Yes, there is… However, for a joint account, the daily limit is DKK 50,000

What is a "beneficiary"?

"Beneficiary" refers to the recipient of a payment, often used within banking terminology

Card not received after ordering

Here you can read about the possible reasons why your card hasn't arrived and what to do from here… If your name is not listed on the mailbox, during the period when you are expecting to receive your card… All you will need to have ready is one of the following: A picture of your latest health card with

Are there any amount limits for international transfers?

You can transfer any amount you wish to, but there can be cases in which you might have to send some

How quickly is my international transfer processed?

However, there might be situations where a payment needs to be manually processed either by Lunar, the… international payments typically arrive one to two business days after they are initiated if the payment is

How quickly is my international transfer processed?

However, there might be situations where a payment needs to be manually processed either by Lunar, the… Day 2: the payment is sent to our correspondent bank… Day 3/4: the payment is available in the recipient's account