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there-has-been-a-corporate-action-what-do-i-do
Account Closure in connection with an Estate
If
a
Grant of Probate
has
not yet
been
issued:… If
a
Grant of Probate
has
been
issued:… If you are acting as an estate administrator or next of kin and need to close
a
bank account as part
File
a
dispute
Here you can read about how to file
a
dispute if your card
has
been
misused… Is
there
a
minimum amount
I
need to dispute? No, there's no minimum amount…
Do
I
have to pay to file
a
dispute?
A
transfer to Lunar
has
not arrived
If
a
bank transfer hasn't made way to your Lunar account yet, you can read more here about
what
to
do
… If
a
transfer
has
been
made to your Lunar account from another Danish Bank, it will depend on the sending…
What
to
do
as the sender: If you're the sender and the money hasn't
been
credited to the Lunar account
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
… My card gets declined —
what
do
I
do
?… My card doesn't work —
what
do
I
do
?
Moving abroad
Here you can read more about
what
you need to
do
when you move abroad… Moving abroad is
a
big thing — we've compiled
a
guide to help you navigate the ins and outs of
what
it… If you have moved,
there
should be
a
request ready for you in the app at the top of the screen
Incorrect transfer
Here you can read more about
what
to
do
if you have mistakenly sent money to the wrong recipient… If you discover
a
transfer that you
do
not know about, or you suspect that you have
been
defrauded, please… That is, if an error
has
been
made here, it should be treated in the same way as if it was
a
bank transfer
Card expiring soon - order
a
new card
Here you can read more about
what
to
do
when your card is about to expire… If you
do
not refuse,
a
card will be delivered to your registered address… card for free, without having to
do
anything
Card not received after ordering
Here you can read about the possible reasons why your card hasn't arrived and
what
to
do
from here… If you card
has
not
been
delivered yet, it can be because of several reasons… Typical reasons to why the card
has
not arrived: The address registered in your Lunar app is wrong
How to order
a
card
I
experience an error when ordering my card.
What
do
I
do
now?… You can read about
what
to
do
here. Can
I
get
a
Mastercard with Lunar?… Why haven't
I
received my card, even though the delivery date
has
been
exceeded?
Lost card — closing your card
Read this article to learn how to block your card if you have lost it or it
has
been
stolen… If your card
has
been
lost or stolen it is crucial that it's closed immediately to prevent misuse… Your card is now closed and you are able to order
a
new card in the app
