Skip to main content
Dansk
English
Norsk
Svenska
English
Dansk
English
Norsk
Svenska
English
We're here to help
Search for articles...
Search results for:
there-has-been-a-corporate-action-what-do-i-do
Account Closure in connection with an Estate
If
a
Grant of Probate
has
not yet
been
issued:… If
a
Grant of Probate
has
been
issued:… If you are acting as an estate administrator or next of kin and need to close
a
bank account as part
File
a
dispute
Here you can read about how to file
a
dispute if your card
has
been
misused… Is
there
a
minimum amount
I
need to dispute? No, there's no minimum amount…
Do
I
have to pay to file
a
dispute?
I
don't have
a
MitID
Find out
what
to
do
if you want to apply for
a
Lunar account, but don't have
a
MitID…
What
is
a
MitID?… How
do
I
get MitID?
A
transfer to Lunar
has
not arrived
If
a
bank transfer hasn't made way to your Lunar account yet, you can read more here about
what
to
do
… If
a
transfer
has
been
made to your Lunar account from another Danish Bank, it will depend on the sending…
What
to
do
as the sender: If you're the sender and the money hasn't
been
credited to the Lunar account
Card issues
Read more about why you might experience issues with your card — and
what
you can
do
… My card gets declined —
what
do
I
do
?… My card doesn't work —
what
do
I
do
?
Moving abroad
Here you can read more about
what
you need to
do
when you move abroad… Moving abroad is
a
big thing — we've compiled
a
guide to help you navigate the ins and outs of
what
it… If you have moved,
there
should be
a
request ready for you in the app at the top of the screen
Card expiring soon - order
a
new card
Here you can read more about
what
to
do
when your card is about to expire… If you
do
not refuse,
a
card will be delivered to your registered address… not renew card Once you have chosen
Do
not renew card, we will not produce
a
new physical card or
How
do
I
change my address?
What
kind of documentation
do
we support?… moving request but confirmation that the moving request
has
been
accepted)…
I
would like to change my address in the app
Incorrect transfer
Here you can read more about
what
to
do
if you have mistakenly sent money to the wrong recipient… If you discover
a
transfer that you
do
not know about, or you suspect that you have
been
defrauded, please… That is, if an error
has
been
made here, it should be treated in the same way as if it was
a
bank transfer
Card not received after ordering
Here you can read about the possible reasons why your card hasn't arrived and
what
to
do
from here… If you card
has
not
been
delivered yet, it can be because of several reasons… Typical reasons to why the card
has
not arrived: The address registered in your Lunar app is wrong
