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what-to-do-if-my-device-is-stolen-or-lost
Lost
card — closing your card
Read this article
to
learn how
to
block your card
if
you have
lost
it
or
it has been
stolen
…
If
your card has been
lost
or
stolen
it
is
crucial that it's closed immediately
to
prevent misuse… Tap here
to
go
to
the menu 'Card',
if
you are reading this from the app
Lost
phone
If
you've
lost
or
had your phone
stolen
, you need
to
disconnect your account from your phone as soon
Access
to
the account
To
acquire an account statement
is
to
do
the following: Click on the desired account Click… It
is
important
to
remember when applying for a business account that it
is
only the authorized
to
subscribe…
What
if
my
accountant needs an account statement?
Card not received
Here you can read about
what
to
you can
do
if
the card never arrived…
If
the card never arrived, it could be due
to
various reasons… include the name not being on the mailbox, the card being ordered just before you changed your address,
or
No access
to
my
account
Here you can read about
what
to
do
if
you have no access
to
your account… It can sometimes not be that the technology
is
always with one, and in most cases it tends
to
help by… So try
to
do
the following: Delete the Lunar App Reinstall the Lunar App Update your
Debt collection
Here you can read
if
you've been handed over
to
debt collection and
what
to
do
from there…
If
the above amount
is
not paid
to
us within 10 days from date, we will without further notice send this…
If
you have been handed over
to
debt collection, the following procedure will be executed: Your
Card expiring soon - order a new card
Here you can read more about
what
to
do
when your card
is
about
to
expire…
If
you
do
not refuse, a card will be delivered
to
your registered address… card for free, without having
to
do
anything
I don't have a MitID
Find out
what
to
do
if
you want
to
apply for a Lunar account, but don't have a MitID…
What
is
a MitID?… It's used
to
book doctor's appointments, transfer large sums of money,
or
even read emails from public
Incorrect transfer
Here you can read more about
what
to
do
if
you have mistakenly sent money
to
the wrong recipient…
If
you have sent money
to
the wrong recipient, we will guide you on
what
to
do
here…
Do
you not recognise the transfer
or
do
you suspect fraud?
Online banking burglary
Here you can read about
what
to
do
if
you are a business customer with us and
if
you have been a victim of an online banking burglary…
What
should you
do
as a customer?… Here it
is
important
to
keep calm despite the unpleasant situation
