Lunar

System status

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Dansk

English

Norsk

Svenska

Here you can read about the possible reasons why your 

 hasn't arrived and what to do from here… This is unfortunately not in our hands, but we 

 have to receive one of the following: 
A picture of your latest health 

Read more about why you might experience issues with your 

 you're trying to use it in a store, on the web, or 

Read this article to learn how to block your 

 if you have lost it or it has been stolen… Choose 

 is now closed and you are able to order a new 

 abroad… Depending on your Lunar subscription, a fee may be applied to your transaction with your Lunar 

 you are abroad, it can often be useful to have a certain amount of cash available

 is about to expire… 80 days before your physical 

 receive a message in your app that it is about to… If you do not refuse, a 

Read here how to lock or freeze your Lunar 

… Note that amounts reserved before you lock your 

Read more about how you order your physical or digital Lunar 

. What do I do now?… Without this, we cannot guarantee that your 

 begin the production and delivery process… The 

 be delivered to your private address registered in our system… Please contact us if your address is outdated, and we 

Here you can read more about the SAS EuroBonus Lunar cards and 

 is also created in the app… You can order 1 physical 

Here you can read more about how you earn EuroBonus points and 