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Card issues

Read more about why you might experience issues with your card — and what you can do… My card gets declined — what do I do?… My card doesn't work — what do I do?

How to order a card

Read more about how you order your physical or digital Lunar card… I experience an error when ordering my card. What do I do now?… How to order your card Open your Lunar app and choose Card in the menu at the top of the screen

How can I withdraw cash?

Read this article to learn how you can withdraw cash from your Lunar card and to learn more about our withdrawal limits and fees… Can I withdraw money from my Lunar card when out shopping?… You can still withdraw cash from your Lunar card even though we do not have our own ATMs

Card not received

Here you can read about what to you can do if the card never arrived… When two days have passed since you were supposed to receive the card, you will see "Contact customer… If the card never arrived, it could be due to various reasons

Youth account 15-17 years

If you are between 15–17 years old, you can get your own Lunar account with a Visa debit card… Learn more about how to order your Lunar card here… free, you get +1.50% interest on up to 100,000 DKK, and for amounts over 100,000 DKK, the interest i

Lost card — closing your card

Read this article to learn how to block your card if you have lost it or it has been stolen… You block your card by doing the following: Open your Lunar app and choose Card from the menu at… Choose card settings and thereafter on Close card

Card fees

Depending on your Lunar subscription, a fee may be applied to your transaction with your Lunar card or… your card withdrawal after you have made it The fees apply only to customers with Light, Youth or… A currency surcharge of 1% when using the card abroad

EuroBonus Points

Here you can read more about how you earn EuroBonus points and when you can use them… How do I earn points?… When can I use my points?

Digital cards

Read more about what a digital card is and what you can use it for… FAQ How do I pay with my virtual card?… How to link your card to Google/Apple Wallet You can easily link your new digital card to Google/Apple

Employee card (expense management)

Here you can read about employee card… How do I invite an employee to their own card?… It will allow you to control the amount limit on the individual card and give you full control over how