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how-do-i-receive-my-visa-card
How
to order a
card
Read more about
how
you order your physical or digital Lunar
card
…
I
experience an error when ordering
my
card
. What
do
I
do
now?… Why haven't
I
received
my
card
, even though the delivery date has been exceeded?
Card
issues
Read more about why you might experience issues with your
card
— and what you can
do
…
My
card
gets declined — what
do
I
do
?…
My
card
doesn't work — what
do
I
do
?
How
do
I
change
my
address?
I
would like to change
my
address in the app… Here’s
how
you
do
it: Send us documentation from borger.dk or cpr.dk showing the address you have… What kind of documentation
do
we support?
How
can
I
withdraw cash?
Read this article to learn
how
you can withdraw cash from your Lunar
card
and to learn more about our withdrawal limits and fees… Can
I
withdraw money from
my
Lunar
card
when out shopping?… You can still withdraw cash from your Lunar
card
even though we
do
not have our own ATMs
I
don't have a MitID
Find out what to
do
if you want to apply for a Lunar account, but don't have a MitID…
How
do
I
get MitID?…
I
didn't finish
my
Lunar application
Digital
cards
Read more about what a digital
card
is and what you can use it for…
How
do
I
pay with
my
virtual
card
?…
How
to link your
card
to Google/Apple Wallet You can easily link your new digital
card
to Google/Apple
Card
expiring soon - order a new
card
Here you can read more about what to
do
when your
card
is about to expire… Here’s
how
to
do
it: Go to the
card
in the app under Wallet Tap on the relevant
card
… this tab, tap
Do
not renew
card
Once you have chosen
Do
not renew
card
, we will not produce a new
Youth account 15-17 years
If you are between 15–17 years old, you can get your own Lunar account with a
Visa
debit
card
… Learn more about
how
to order your Lunar
card
here… It also doesn't cost anything to transfer and
receive
money in Denmark or to pay bills. Smart
Card
not received after ordering
Here you can read about the possible reasons why your
card
hasn't arrived and what to
do
from here… This is unfortunately not in our hands, but we will
do
everything to make sure the
card
is arriving in… Therefore, we will have to
receive
one of the following: A picture of your latest health
card
with
Lost
card
— closing your
card
Read this article to learn
how
to block your
card
if you have lost it or it has been stolen… Choose
card
settings and thereafter on Close
card
… Your
card
is now closed and you are able to order a new
card
in the app
