Skip to main content
Dansk
English
Norsk
Svenska
English
Dansk
English
Norsk
Svenska
English
We're here to help
Search for articles...
Search results for:
why-do-we-need-to-know-the-purpose-and-documentation
Why
do
we
request
documentation
?
Here, you can read about
why
we
may request
documentation
from those of you who are already customers with us…
We
would like
to
keep your intended use up
to
date, which is
why
you are asked
to
reconsider this… By confirming using MitID, you will be able
to
share your tax information,
and
we
can
do
all of
the
above
General information about NemKonto
Learn more about what NemKonto is
and
why
you
need
one… Therefore, you
do
not
need
to
open a new bank account
to
get a NemKonto
and
to
receive payments from…
The
public authorities can only transfer money
to
your NemKonto - they cannot withdraw money from
the
Documentation
when applying
Here you can read about what type of
documentation
we
may request during an application… Residence permit If
we
request a residence permit, you
need
to
upload two clear pictures of
the
front… If you are asked for further
documentation
, you will be able
to
upload it directly through
the
app
Card not received after ordering
Here you can read about
the
possible reasons
why
your card hasn't arrived
and
what
to
do
from here… Typical reasons
to
why
the
card has not arrived:
The
address registered in your Lunar app is wrong… This is unfortunately not in our hands, but
we
will
do
everything
to
make sure
the
card is arriving in
Card issues
Read more about
why
you might experience issues with your card —
and
what you can
do
… If
the
balance is indeed
to
low, you can transfer funds from another account
to
top up
the
one you're… If you
need
to
order a new card, you can
do
it yourself directly in your Lunar app.
I have moved
to
a new address
It's all about how
to
easily update your address with Lunar when you move… All you
need
to
do
is upload
documentation
in
the
request you also receive in
the
Lunar app… Let's delve into
the
exceptions
and
what you should
do
if
we
write
to
you
Updating personal information
Here you can read about how
to
update your information in
the
app… How
to
send
documentation
to
us It's easy
to
send us
the
documentation
… All you
need
to
do
is contact us,
and
we
will quickly create a file request in your app
Paying a bill
Read on if you want
to
know
how
to
pay a bill through
the
Lunar app…
We
fill in all
the
details for you - you just
need
to
approve
the
payment… Enter
the
amount you
need
to
deposit
and
click Continue
Moving abroad
Here you can read more about what you
need
to
do
when you move abroad… If
the
CPR register detects that you have moved abroad,
we
need
to
obtain
documentation
of your new address… In addition
to
this,
we
need
to
know
if your tax domicile has changed
No online web bank
Here you can read about
why
we
put all our efforts into making life as easy as possible through our apps…
We
understand that
the
world is moving quickly,
and
our goal is
to
make your bank as agile as
the
rest…
We
do
not offer online web banking
to
our private customers, as
we
put all our efforts into making life
