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why-do-we-need-to-know-the-purpose-and-documentation
Why
do
we
request
documentation
?
Here, you can read about
why
we
may request
documentation
from those of you who are already customers with us…
We
would like
to
keep your intended use up
to
date, which is
why
you are asked
to
reconsider this… By confirming using MitID, you will be able
to
share your tax information,
and
we
can
do
all of
the
above
Commitment transfer
Here you can read about how
to
make a commitment transfer…
We
need
this as
we
are a digital bank
and
have no branches
to
meet our customers face
to
face…
Why
do
we
need
an account agreement from
the
recipient bank?
General information about NemKonto
Learn more about what NemKonto is
and
why
you
need
one… Therefore, you
do
not
need
to
open a new bank account
to
get a NemKonto
and
to
receive payments from…
The
public authorities can only transfer money
to
your NemKonto - they cannot withdraw money from
the
Documentation
when applying
Here you can read about what type of
documentation
we
may request during an application… Residence permit If
we
request a residence permit, you
need
to
upload two clear pictures of
the
front… If you are asked for further
documentation
, you will be able
to
upload it directly through
the
app
Card not received after ordering
Here you can read about
the
possible reasons
why
your card hasn't arrived
and
what
to
do
from here… Typical reasons
to
why
the
card has not arrived:
The
address registered in your Lunar app is wrong… It is
the
wrong address that is registered in
the
Lunar app,
and
..
Card issues
Read more about
why
you might experience issues with your card —
and
what you can
do
… If
the
balance is indeed
to
low, you can transfer funds from another account
to
top up
the
one you're… If you
need
to
order a new card, you can
do
it yourself directly in your Lunar app.
I have moved
to
a new address
It's all about how
to
easily update your address with Lunar when you move… All you
need
to
do
is upload
documentation
in
the
request you also receive in
the
Lunar app… Let's delve into
the
exceptions
and
what you should
do
if
we
write
to
you
Moving abroad
Here you can read more about what you
need
to
do
when you move abroad… If
the
CPR register detects that you have moved abroad,
we
need
to
obtain
documentation
of your new address… In addition
to
this,
we
need
to
know
if your tax domicile has changed
Limits
and
fees
Read more about what limits
and
fees are applicable on your card(s)… With a Visa Debit card, there's some limits for both withdrawing cash
and
purchases that's nice
to
know
… Did you
know
that our Premium
and
Pro subscriptions include an awesome baggage
and
travel insurance?
International transfers
If
the
transfer has been sent, you
need
to
request
documentation
from
the
sending bank
and
contact us… However, in order for Lunar
to
know
where your incoming transfer has gone, you
need
to
ask
the
sending… bank for a receipt
and
provide it
to
Lunar so that
we
can track
the
transfer
